Project Manager Warranty Operations

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Warranty Operations
The Warranty Operations team is responsible for the Warranty Policy and Procedures Manual (WPPM) which includes descriptions of both the Warranty Process at dealer, as well as the Warranty Policy itself. We also own a few Warranty related IT applications including our global warranty system, QW90. We work in close cooperation with our Sales Companies and Importers around the world and we are involved in a variety of projects focused on increasing quality and/or reducing warranty spend. Warranty data analysis also a part of our responsibility. Warranty Operations is a part of the Quality organization.

What you’ll do
In this position as Project Manager you will develop/upgrade system and process in an agile way. As Project Manager your main focus will be to drive identified improvement activities from start to market implementation, coordinating with all relevant stakeholders and work closely together with the rest of Warranty Office to get input and prioritize on improvement areas. Part of the job is also to communicate relevant and important insights and ideas within Warranty Office as well as cross-functionally. You will be the Project Manager for an update of QW90 that is our claim handling system. You will also be involved in our AI/ML project that is connected to claim handling. You will support or manage processes and systems, e.g. claim coaching, audit/self-evaluation system and WPPM (Warranty Policies and Procedures).

Who you are
For you to fully enjoy this opportunity, we believe that you are a result-oriented individual with problem solving focus. Business acumen, integrity and courage are characteristics that describes you very well. You are a self-driven individual, someone who is positive and driven. A global mindset as well as collaboration and communication skills are essential in this role. A strong team player that can work cross-functionally. 3-4 years’ experience from working with markets in the automotive industry is a clear advantage to succeed in this role. The Project Manager role will challenge you in many ways. Performing pre-studies and driving implementation projects often involves communicating and cooperating with different levels of management on both National Sales Companies and dealers around the world, as well as internally at VCC. Understanding how things work in reality is a natural part of the job, so some degree of travelling is therefore also part of this role. You have a good understanding of statistical methods and relevant tools. Understanding of high-level Lean principles is also an advantage.

Main Responsibilities
•    Identify improvement areas for Warranty products and processes.
•    Market implementation of Warranty products and processes
•    Communication of relevant and important insights within Warranty Office as well as cross-functionally.

Required Qualifications
•    3-5 years experience from working with markets and/or dealers
•    High level of business acumen - being able to operate in the Volvo Cars culture including different levels of management
•    Excellent presentation and communication skills
•    Project Manager experience 

Here’s how to apply
Please submit your CV and Cover letter via Volvo Cars career site no later than November 15th, and note that applications via e-mail cannot be accepted due to GDPR. For questions about this position, contact hiring manager Erik Johansson at erik.johansson.11@volvocars.com. For questions about the recruitment process, feel free to contact divyashri.prakash.kartik@volvocars.com.

#LI-DP2