Purser / Translator to Cruise Ship

Purser/Translator to large Cruise ship in the Mediterranean

Requirements:

* Ability to speak, read and write English, Spanish, German or French. Additional language mix must be Norwegian and Swedish. A language proficiency test may be required.

* Customer service experience utilizing multi-languages in a
hospitality industry preferred.

* Proven customer service multi-lingual skills to interact
appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

* Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Duties:

* Manages the Translation program onboard the vessel to provide language assistance and translation to non-English speaking guests in order for them to understand and enjoy all aspects of the cruise experience.

* Translates all varieties of documents and announcements including the daily Compass into the five core languages utilizing the Compass Wizard. Reviews and ensures the accuracy of all materials distributed to guests.


Physical Requirements:

While performing the duties of this job, the shipboard employee is
regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.