Quality and Training specialist (English) to Malaga, Spain!

Position: QA & Training Specialist (English)
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:
Provide a consistent and standard framework in creating and implementing plans to support achievement of Key Performance Indicators
Support the introduction and implementation of new motions/new sales roles and/or sellers, products and services
Define trainings and certification plans in line with global directions
Ensure the field service delivery teams have the resources, tools and skills for service execution
Facilitate continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence
Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote field awareness on selling techniques, sales and execution processes and standards
Contribute to the development of the process to track adoption of standards and processes that were delivered as part of the above-mentioned initiatives
Work with different stakeholders to complete deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets
Ensure supported teams meet and exceed KPIs, secure scorecard attainment
Analyze and assess supported team members through call and work shadowing and email monitoring to design individual learning & development and readiness plans and monitor their progress
Register outcomes of new implementations.


REQUIREMENTS:
Fluent/native English speaking and writing skills
Bachelor’s Degree
Passion for cloud technologies and changing the world
Microsoft Fundamentals Certification on Modern Workplace (MS900) and on Azure (AZ900) is required
Minimum 20 delivered trainings with proven impact record, minimum light trainer certification required
Subject Matter Expertise in modern selling techniques is required
Strong sales and technical aptitude with ability to absorb technical sales information and apply them to business solutions
Minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position, especially at a contact center/call center
Able to set priorities, influence others, and manage customer expectations
Demonstrated success in customer relationship management
Self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with and influencing customers and stakeholders at all levels
Advanced user of standard MS Office tools (e.g. Outlook, PowerPoint, Word, Visio etc.)
Experience using CRM solutions is an advantage
Excellent time management, organization and planning skills are essential
Project management skills are preferred.


BENEFITS:
A rewarding and important position with adequate remuneration
Excellent remuneration package
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Medical insurance
Relocation support.



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