Quality assurer to Transcom Málaga!

Are you motivated by providing good customer experience? Then we have the perfect vacancy for you in sunny Málaga!
As Quality Assurer your responsibilities will be to strengthen your colleagues' quality in their work through coaching and education. You will be a driving force regarding developing your team's quality results by giving your colleagues support through listening and analyzing their calls and handling of customers. Furthermore as Quality Assurer, you will identify education needs and educate within those needs. You will have responsibility to develop overall quality for colleagues and for the team to achieve excellent customer experience.
You will report directly to your Business Manager.
About you
We are looking for you that is ambitious and passionate about quality. That has the ability to discover details that could be improved and pass on knowledge further. You will need to have a structured way of working and good prioritizing skills. Take responsibility to reach your goals and strengthen the quality of processes and how we are operating. You are solution-oriented and have an innovative way of thinking.

Competence requirements:
You are either native Swedish, Danish or Norweigan
Fluent in English both written and spoken
Experience from work with quality and enjoys responsibility
Good technical understanding in general
Used to working independently



Employment conditions
Opening hours: Monday-Friday 08:00-20:00. Saturday & Sunday 09.00- 18.00.
Employment rate: 100%
Employment: Placed in Torremolinos Málaga, Spain
Start date: 2021-08-11


We offer
Safe and easy relocation to Spain - Malaga (1 month accommodation, covered flight cost etc.)
An ambitious and stable employer with long-term goals.
Competitive salary
International, inclusive workplace, employee related company
Paid training and guidance in working with a reputable and strong brand.

You will get the opportunity to manage your own everyday life. Further develop yourself with a focus on skills development. An ambitious and stable employer with long-term goals. We work together in teams and together towards a common goal where everyone helps each other.

The recruitment process
After you have filled out your application via our website, you will receive an email with 4 tests which is the first step in the selection process. For approved tests, the next step is a telephone interview.
If your profile matches what we are looking for, we invite you to a personal interview. There we get the opportunity to tell more about the job while we get to know you better.
If this is a role that triggers and you want to know more about the position, you are welcome to contact us for more information. We look forward to hearing from you! jobb.sverige@transcom.com
Málaga is the capital and most populous city of Costa del Sol (Sun Coast) . The city has almost 580,000 inhabitants and a metropolitan area population of approximately 1 million. Located in the southeast of the Iberian Peninsula, bathed by the waters of the Mediterranean Sea, Málaga is one of the most touristic and beautiful locations on the vast Spanish coast. It’s surrounded by many famous and beautiful cities like Marbella, Benalmádena, Estepona or Fuengirola, all of them frequent holiday destinations for both locals and foreigners.