Quality Engineer

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
You will be part of Grid Automation Products in Västerås, Sweden, the global center for protection and control within the power transmission area. We have approximately 200 employees who develop, manufacture and market products as well as offer comprehensive support and services to power customers worldwide. We work in close collaboration with Hitachi Energy units in 80 countries and 95 % of the sales are exported. Hitachi Energy is the world leader within protection and control with several groundbreaking technological innovations, which through quick fault detection has improved the availability and efficiency of power transmission networks. 
Don’t hesitate to apply even if you feel that you don’t fulfill all requirements! Most important for this role is your personality and your willingness to learn and explore new areas. Good teamwork and collaboration skills are crucial to succeed in the role! 
 Your responsibilities:
Coordinate the collection, assigning and follow up of internal and external customer complaint cases
Coordinate the resolution of complaint cases across the value chain (customer, technical support, after sales, failure analytics)
Support the organization to manage quality issues and to lead quality improvement activities when required
Coordinate, report and analyze opportunities from the cost of poor quality (COPQ) reporting and other metrics as inputs to our process owners and improvement projects
Lead quality improvements or process development projects as part of our continuous improvement program
Assist, plan and execute internal audits
Provide support for external certifications, customer, and supplier audits
Maintenance and implementation of Quality Management System (QMS)
Promoter of a positive and proactive quality culture within our unit
Live Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

 Your background
High degree of social skills in combination with an analytical and proactive mindset
Experience of hands-on, detailed quality work in projects or within a product-based business
Solid knowledge of document systematic and documentation handling
Experience of internal and external auditing, preferable trained as internal auditor within ISO9001, ISO14001, ISO45001
Good leadership skills – you make it happen!
Good stakeholder management skills
Bachelor or Master’s degree in relevant field
Fluency in English, both written and spoken

More about us 
Are you ready for a new exciting challenge? Applications will be reviewed on an ongoing basis until 14th of August, so don’t delay – apply today! 
More information: Recruiting Manager Divya Sachdeva, +46 107-38-61 10 38, will answer your questions about the position. Union representatives – Sveriges Ingenjörer:  Klas Koppari, +46 107- 38 13 45; Unionen: Kennet Tedenäs, +46 107-38 16 16, Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Acquisition Helena Stefansdottir, +46 107-38 53 98, helena.stefansdottir@hitachienergy.com.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com