Quality Manager

Black Box is Hiring! QA Manager

The Quality Assurance (QA) Manager plays an important role in Black Box's data center deployment program by monitoring all phases of the project to ensure that all external and internal requirements are met before our product reaches our customer. The goal of this position, is to assure the high quality of our operations and services leading to the long-term success of our business. Some of the key responsibilities include, developing a Quality Assurance Plan to support the program, executing Quality Control (QC), and the development and reporting of Key Performance Indicators (KPI).The ideal candidate will have an engineering background and enjoy providing end-to-end solutions to Infrastructure quality problems.

. Develop overall quality plan to support the data center rollout, including quality around technical delivery, logistics, inventory controls
. Develop and maintain Noncompliance Register
. Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback
. Creates detailed, comprehensive, and well-structured installation and test plans.
. Estimates, prioritizes, plans, and coordinates quality control and testing activities.
. Designs, develops, and executes QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements)
. Identifies, records, and documents thoroughly and tracks deficiencies and corrective actions.
. Performs thorough review of all testing documentation.
. Monitors and inspects all operations that affect quality to align with industry and customer standards.
. Facilitates communications with internal and external teams to identify system requirements, failures, and process improvements.
. Monitors corrective action process results.
. Investigates the causes of non-conforming products and trains users to implement QC solutions.
. Tracks quality assurance metrics, such as defects, marginal results, and project specific KPI's.
. Stays up-to-date with new testing tools and test strategies.
. Maintains all testing documentation.
. Trains installers, where necessary, on testing methodologies.
. Assists Project Manager with reporting requirements.
. Develop Quality plans and run books.
. Oversee testing and installations
. Additional duties as assigned
. Proven work experience in Infrastructure deployment.
. Proven work experience in Infrastructure quality assurance.
. Strong knowledge of Project/Construction QA methodologies, tools, and processes.
. Experience in writing clear, concise and comprehensive test plans and test cases.
. Hands-on experience with QC implementation.
. Solid knowledge of testing and installation methodologies.
. Excellent MS Office and database skills.
. Excellent spoken and written communication as well as receptive listening skills.
. Superior collaboration and communication skills: team building, conflict resolution, stakeholder management and decision making.
. An innovator and disruptor in your specialist field

Qualifications:
. Bachelor's Degree preferred, or equivalent work experience.
. Minimum of 5 years of relevant experience.
Additional Ideal Qualifications:
. Experience working in a data center builds highly desirable
. Experience with fiber and copper performance testing highly desirable
. Certifications in QC is a strong advantage.
. RCDD and DCDC preferred
. Strong Knowledge of TIA and NEC Standards.
. Strong knowledge of BICSI and Data center installation standards.

Supervisory Responsibility:
. This position leads technical QA team but has no direct reports

Physical Environment/Working Conditions:

. Construction site environment- exposure to extreme heat or cold, loud noise, uneven ground
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.