Quality Manager – EMEA

Maybe you´ve never heard of us before. That´s because we´re the future.
Greenworks is looking for a customer support colleague to our Nordic sales team located in Malmö. You will be part of develop the future.
About the company
Greenworks is part of Globe Group, a young company, a frontrunner in a world that leaves fossil fuels and electric cords behind. We focus on making battery-powered gardening solutions, empowering the future gardener with versatile battery tools that make gardening easier.
We have subsidiaries all over the world. All skills, ranging from research and development to production, exist within Globe Group. We control the entire supply chain, guaranteeing for superior efficiency, quality, and ability to meet consumer needs.
Currently we have the following brands Greenworks, PowerWorks and Cramer
Our HQ and production facilities are in China. Our office for Canada and USA is in North Carolina. EMEA office is in Sweden, Malmö, together with our main R&D center, Jönköping. Our vision is to be one of the leading companies in our industry with in the next coming years. Enough talk. To enjoy our products, go to: www.greenworkstools.eu
About the job
We are looking for an experienced quality manager who will be part of our After Sales department and support our European organization.
You will work closely with both our European Sales organization and Product Management teams (in Sweden and Germany) but also close to our customers. Quality improvement and customer satisfaction will be the key focus in your role.
You will become the link between our end-customers experiences and our production in China
Your tasks will consist of but not limited to:
Follow up on current quality issues and implement improvement plans
From time to time visit customers to understand their needs and requirements
Contribute to developing quality work by strengthening the customer focus and establishing a "100% customer satisfaction" culture within the entire company.
Drive complaints handling against customers and our sales network. Ensure efficient handling internally.
Run own quality improvement projects.
Support others' improvement projects.
Educate and train employees to use quality tools and methods.

The After Sales team is also supporting a wide variety of tasks within the group which means that you need to be able to adapt and overcome complex and challenging tasks outside of the regular Quality process.
This position includes some traveling in both Europe and to China.
Job Requirements
We believe that you have worked in similar positions before and have a customer focused approach and business-oriented mindset. To succeed in this role, it is important that you have good communication & presentation skills. You will meet a lot of people from different cultures all over the world.
Language
Beside Swedish, it’s required that you are fluent in English both orally and in writing. It will also be appreciated if you speak German and any other relevant language.
Who are you?
We value your personal qualities highly and to succeed, we believe that you are driven, communicative, persistent, committed, methodical, logical and like to solve problems.
It is also of importance that you have the ability to prioritize and have good analytical skills since this position includes investigations that you need to drive and draw conclusions from.
The following is of importance to succeed in this role:
Experience and understanding of working together with production and quality team in China
Ability to translate customer needs into requirements that can be used to drive improvement
Be able to work with complex questions and prepare recommendations to improve systems and processes
Independently drive improvement projects

The Application
If you would like to join us on this exciting journey, send your Resume and a short letter describing why you are the perfect fit as soon as possible, but not later than 2020-09-30 to hr@greenworkstools.eu


For more questions regarding the position please contact: Hiring Manager – Daniel Ström daniel.strom@greenworkstools.eu
What happens after you have applied?
We will review all applications continuously and the position can be filled prior to the expiration date. We will review your application carefully to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at latest when the position has been filled.
Globe Group
Globe Group is a world-leading producer of outdoor battery power products for garden, park and forest care. Products include chainsaws, trimmers, Hedge clippers, robotic lawn mowers and ride-on lawn mowers. The Group’s products and solutions are sold under the brands Greenworks, PowerWorks and Cramer. For more information about our products visit our websites.
https://greenworkstools.eu/se/sv
https://powerworkstools.com/gb/en
https://cramertools.com/gb/en