Quality Specialist - Global Technical Support

The Product Quality department is now looking for a Technical Support specialist to handle Husqvarna Handheld Products. This job offers a stimulating work that gives you a wide network and excellent opportunities for personal development and career within the Husqvarna Group.
As a Technical support specialist, you will be a part of a team where you’ll be responsible for supporting the market with product knowledge of the Husqvarna handheld products. The primary focus is to act as a single point of contact for product related quality improvements raised by Husqvarna Groups sales companies and distributors around the world. You will receive product related improvement requests from customers, sales companies and distributors and, inform them about short-term and long-term solutions. You will also, in close cooperation with R&D, factories, and suppliers, analyze the identified problems, feedback the identified issues into new development projects as well as report and prioritize product improvements on existing platforms.
You will also visit key customers on regular basis and participate in quality performance reviews. You will also train service personnel, primarily related to implemented product improvements.
In your duties you will also prepare, analyze and distribute monthly warranty data reports to the management team.
The role includes travelling to domestic and international locations 10-30 days/year. Your location is Huskvarna.
Main tasks
Act as main contact with service organisation, supporting them to solve product related issues
Feedback the identified issues from field into new development projects
Prioritize product improvements on existing platforms
Develop Technical documentation and Service Bulletins
Develop presentation material and carry out training of service personnel
Visit key customers on a regular basis and participate in quality performance reviews
Participate in Quality related work-packages of Husqvarna Product Creation Process and take responsibility for Product Quality deliverables

Required qualifications
Bachelor degree in mechanical engineering or equivalent.
3 or more years work experience of engineering, quality or after sales experience in a high-volume JIT manufacturing environment.
Fluent in Swedish and English, both spoken and written.

Desired qualifications
Interest in technology
Excellent interpersonal, teamwork, and oral/written communication skills.
Teaching skills
German and French language skills
Ability to speak freely in front of medium size audiences
Highly organized and ability to manage several projects
High degree of technical aptitude with a demonstrated knowledge of manufacturing processes and JIT.
Strong analytical and problem-solving skills
Good understanding and ability to solve conflicts.
Holistic system understanding for the interaction of mechanics – electronics – software
Knowledge in quality planning tools like FMEA
Knowledge in Six Sigma, 8D
Strong personal computer skills, to include but not limited to: Microsoft Office software applications (Word, Excel, Access, PowerPoint).

Application
Please submit your application including CV and cover letter latest by December 13th 2020.
For more information about the position, please contact Runo Malkolmsson, runo.malkolmsson@husqvarnagroup.com
If you have questions regarding the recruitment process, please contact Liv Hultén liv.hulten@husqvarnagroup.com
Union representatives: Soili Johansson, Unionen, soili.johansson@husqvarnagroup.com and Cameron Rad, Sveriges Ingenjörer/Akademikerföreningen, cameron.rad@husqvarnagroup.com.
What happens after you applied?
When the application date is due, we will review your application carefully to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled.
About Husqvarna Group
Husqvarna Group is a world-leading producer of outdoor power products for garden, park and forest care. Products include chainsaws, trimmers, robotic lawn mowers and ride-on lawn mowers. The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone industries.
Read more about us here: http://husqvarnagroup.com