Range Specialist Replacements & Installations

ROLE OBJECTIVES:

This is an opportunity to join the European Service & Spares team within our central office in Stockholm. We offer you the chance to work in a highly professional team and your analysis will have a direct impact on the after markets services and help us on our journey of creating consumer centric, profitable services for our consumers.

As a Range Specialist for Replacements and Installations you will together with the Senior Category Manager Specifically, deploy a successful integrated commercial strategy for Replacements sales and Installations services, based on deep understanding of market dynamics and consumer experience. Specifically, within this role, you will help us to analyse and optimise the replacements and installations business potential to suggest areas of improvement and new businesses through analysing complex data. With a quarter of a million appliance failures every week across Europe, this is a chance to make a difference in creating new products, ensuring always offering a solution, solving consumer issues while creating significant value for the company.

Your main tasks will be to review and analyse a wide range of data, such as SAP reports, output from contact centres, NPS feedback from consumer surveys, European market data and insights from the installed base, translating it to meaningful, useful information that informs decision-making. In close cooperation with the wider European organisation, you will also be a part of shaping new products and offers by providing analysis and insights of consumer trends across all European markets. You will need to create a network of contacts within the Electrolux organisation, identify trends, research, and understand underlying issues and work with others to find improvement opportunities and therefore put forward technical, commercial and product solutions.

You must be a diligent, collaborative, self-going, with significant drive to be successful in filling this role. The reward will be a great learning environment within a large commercial business, exposed to many business units and the potential start of a specialised career which can be adapted to several industries.


KEY RESPONSIBILITIES:
· Provide and communicate analysis in PowerBi using various Electrolux group reporting systems such as QES and SAP BW
· Analyse all European markets, product groups & competitors in order to identify key trends and business opportunities
· Support in the pricing review of all Replacements and Installations offers across Europe


You are pragmatic and identify to the expectations below:

Bachelor or Master’s Degree in economy/Business Administration
Tech Savvy: High computer literacy, curious about new tools and ways of working, with experience from digital tools deployment
Experience of PowerBi, including managing relationships from multiple data sources, data modelling and development, query- and reports creation
Experience from creating reports and making data extraction from quality system QES and Financial reports from SAP BW
Consumer Centric: Minimum 6 months experience within the white goods industry, plus 2 years of experience from other industries with a strong focus on consumer experience. Experience from aftermarket services is an advantage
International: Work well as a part of an international team and experience from working in other continents outside Europe
Willingness to relocate to Stockholm
Excellent communication skills and experience from presenting to senior stakeholders
A true team player
Fluent in English, other languages are advantage