R&D Technical Services Expert Nordics

Are you a passionate Food Technology Expert and do you have a commercial and operational mindset?
Do you consistently strive to make a difference in the service experience and foster positive business relationships?
Are you a person who loves being part of a team and taking ownership for your area of expertise?
Would you like to develop in a fast-growing innovation-driven company with high quality products and being the market leader?
At Barry Callebaut (BC) we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 13,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
You will be part of the R&D and Innovation team, where you will be responsible for innovating and providing solutions to manufacturers, retailers and food service companies.
KEY RESPONSIBILITIES INCLUDE
As our R&D Technical Services Expert Nordics you will
Provide technical support to customers, and occasionally create new market opportunities.
Visit customer’s manufacturing facilities on technical service “intervention” to solve customer issues and to assist with technical advice (new) product start-up on the customers’ lines.
Create value for customers by engaging with customers to seek insights and turning these insights into value through quality in design, driving efficiencies, and improve growth & margins
Collaborates with customer R&D and Product Experts to advise customers in application of choice of the right product range, suitable to the installation and physical environment of the customer’s manufacturing capabilities.
Lead technical support, troubleshooting and technical training for customers in collaboration with Customer R&D (on customer and/or sales request)
Provide technical training and expert advice to customers and colleagues.
Act as a key promoter of the ASM product portfolio and its specificities.
Contribute to cost and efficiency improvement activities, taking into account safety, legal and quality requirements


REQUIRED ACADEMIC & TECHNICAL QUALIFICATIONS
ABOUT YOU - Things We Will Be Looking For
Professional qualifications
Bachelor’s/Master’s degree in food science, food technology, or an equivalent field required
Minimum of five years of related work experience
Commercial experience supporting sales and R&D teams
Fluent in English language is a must, Swedish is preferred, any other language is a plus
Solid skills in Google environment, Microsoft Office, SAP and SalesForce preferred,
Strong Segment insight (market, consumer, customer, retail) is a must


Personal skills
Customer focus – Ability to fulfil customer needs and expectations. Must be professional and confident with internal and external customers
You are curious to understand, and you gain energy by interacting with customers and colleagues where you find optimal solutions together
Delivering Results – Deliver against strategic business goals. Passionate about success and delivering operational excellence, whilst sharing best practice
Excellent communication, interpersonal and negotiation skills with a true service attitude and to build trust internally and externally
Self starter with the ability to work with international & cross functional teams
Systematic, creative and seek improvements in your daily work, enabling you to actively understands problems and bringing solutions
Ambassador for Barry Callebaut's values: Customer Focus, Entrepreneurship, Integrity, Passion and Team Spirit


ADDITIONAL CONSIDERATIONS OR COMMENTS
The job location is in Mjölby, Sweden. (Hybrid, some days working from home per week is possible.)
You must have a current legal work permit in Sweden/EU
Willingness to travel on a regular basis (±50%). The successful candidate must have a valid driver’s licence
We strive to be a drug-free workplace. Drug testing is part of our recruitment process