Ready for an adventure in beautiful Budapest?

For a brand new exciting project, we are looking for Swedish speaking Customer Support Agents to join us in Budapest. We can't wait to share details with you - all you need to do is Apply. Further details below with our Benefits!


At Tech Mahindra Hungary, based in Budapest, we build and nurture a culture of driving positive change, celebrating each moment, and empowering all to Rise.


Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise. We are a USD 6.0 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers including Fortune 500 companies.
What makes a great team? A diverse team!


We are proud to offer you:
Multicultural environment to explore, learn, grow and make friends on the way
Chance to be part of a growing organization who has office around the world
Usage of languages
Private health insurance
Cafeteria benefit
Venue easy to access and modern office near metro line 3
Home office now (with paid allowance) for your safety, will work from our office later
Competitive compensation package
Wide range of training and certifications available for career development
Engagement and Fun Activities throughout the year





Tasks:
Understanding the products and services provided by the company.
Knowing and identifying the customer needs.
Recommending products and services as per the customer requirements.
Maintaining customer relationship.
Assisting customer via calls, emails, Chat, etc.
Recording and document customer complaints.
Diverting the call to the relevant departments.
Providing excellent customer service and customer satisfaction.
Maintaining the confidentiality of client’s & Customer information.
Following up with the customer as and when needed.
Taking feedback from the client and Customer.
Resolving customer issues in a polite and professional manner.