Refunder

We are looking for a Refunder for a permanent full-time -position, to strengthen our Stockholm Airport Refund team. The Refund point operates from Monday to Sunday from early morning to late evening.
Your role
As a Refunder you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Sweden at Arlanda Airport.
Refunder is not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry.


Main duties and responsibilities
As a Refunder you will be:
· Reviewing tax free forms for completeness, accuracy and compliance
· Applying good judgement and making on spot decisions on tax refund eligibility
· Controlling Travellers’ export of goods
· Processing cash and non-cash transactions for eligible customers
· Following the Fraud Prevention and security policies
· Delivering professional customer experience with various Travellers
· Observing Global Blue policies, guidelines and preparing reports and statistics
· Following Airport rules and policies
· Participating in Recovery project
· Support External agent when needed
· Cash Management
· Other office tasks


Preferrable skills and competencies
· Fluent in English and Swedish
· Extra language skills are benefit
· Dedication to customer service and providing the best possible customer experience
· Strong analytical and problem-solving skills
· Trustworthy to handle large amounts of cash
· Able to work under pressure
· Positive attitude towards colleagues and good team player
· Agile but thorough
· Flexible in terms of working hours
· Experienced in using of Microsoft Office software
· Clean criminal record as per Airport requirements
· Driving license


Experience
Preferably with 1-2 years of work experience in customer service roles.


Additional information
If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.