Regional Customer Order Specialist, Operations

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers and carried through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 1,600 dedicated employees in more than 40 countries around the world, supported by a network of over 60,000 partners across 179 countries. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.


Reference number: 1130

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!

We are now looking for a Regional Customer Order Specialist to join our Operations department here in Lund.

WHAT WILL YOU DO?
As a Regional Customer Order Specialist based in Lund, Sweden, you will handle customer orders received from our distributors, internal orders from Axis AB and Axis subsidiaries. You will also be the main point of contact regarding orders, deliveries and order related queries. Your key interfaces will be our customers and Axis’ Sales organisation, our Configurations and Logistic Centres, Purchasing, Logistics and Customs teams.

You will be a part of the Global Order Team within Axis. The Central Order Team in Lund consists of ca. 14 people and together with the local Order teams based in Americas, Asia and Russia we form the Global Order Team. 
      
Your main responsibilities are:

* Responsible for a geographical area as well as a back-up for the rest of the team
* Customer service/care (handling challenging customer queries and customer returns in an efficient manner)
* Order entry (the whole process from order placement, coordination with the Purchase-CLC-Logistics teams to monitor and follow-up deliveries, order confirmations, shipments etc.)
* To mediate and coordinate between the customer and different departments within Axis
* Perform export control
* Establish and nurture a strong relationship with our distributors and Sales organisation. For this you need highest focus on customer satisfaction and excellent understanding of customers’ needs in different cultures
* Knowledge sharing - document and maintain instructions and routines according to organisational guidelines

This position involves a few days of travelling per year.

YOUR QUALIFICATIONS

* You have held similar roles in an international environment or within a global organisation with a minimum of 2 years’ experience
* At least 2 years of experience of working in an ERP-system and good knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint)
* You need to be an experienced communicator with excellent written and spoken English and Swedish to manage international contacts in a multi-cultural environment. Other languages are beneficial
* Knowledge about Delivery Terms (Incoterms)
* Knowledge about restricted items and dual-use regulations

WHO ARE WE LOOKING FOR?
We believe that you are an administrative professional with strong business acumen who always puts the customer first. You have the ability to show initiative and possess a keen interest in driving improvements and streamlining internal processes related to your area in a structured way, always maintaining highest attention to details.

Furthermore, you have the capacity to:

* Handle multiple tasks simultaneously
* Process large volume of transactions under a high pace with proficiency while maintaining the highest of standards for completeness, accuracy and integrity
* Effectively structure and prioritize your own work to meet deadlines and KPI’s 
* You are an independent/flexible problem-solver with the ability to cope with continuous changes
* You need to have a through mind-set with an eye for details

As teamwork is crucial for Axis we believe it's important that you also possess the ability to cooperate in a cross-functional environment, contributing to a good team spirit and stimulating work atmosphere.

WHAT AXIS CAN DO FOR YOU
In exchange for your dedication Axis can offer you a job in an innovative and global organisation that takes great pride in delivering world class, high quality product and services to our customers. Working with us gives you an excellent opportunity to develop in an organisation promoting professional and individual growth. Come join us!

Find out more from our Global Order Manager, Natalie Ågren at +46 46 272 1800