Regional IT Manager North

Transcom är Europas mest geografiskt spridda bolag inom outsourcing av Customer Relationship Management (CRM). I hela Europa jobbar ca 13000 kommunikatörer på 33 språk för över 100 klienter i 28 länder på 55 olika service center. Within the IT function there are 2 distinct areas - the external business facing or regional teams, and secondly the internal IT facing or Global teams whose role is as a service provider to the regional teams. The Regional IT Manager, is the primary driver of the business facing role towards the regional business organisation. This role forms the bridge between business needs and IT delivery. This consists mainly of the following components: -[Building and maintaining business relationship. Being a partner for the regional and country management teams - Driving improvements through projects and initiatives. Make a difference for the business -[Leading regional IT organisation and delivery. Motivating and driving the regional IT teams -[Controlling delivery of IT services from global IT teams and suppliers. The regional IT Manager reports to the regional IT Director. This role requires traveling to all sites in the region. Transcom is going through a process of standardization of its operations and rationalization of suppliers and technology platforms.[ Meeting this standardized footprint is one of the key objectives of the Regional IT Manager function. This requires: * Working with other Regional IT leaders to define and deliver best practice in service delivery. * Participating in and executing on outputs from Global Architecture groups, especially in the area of Network, Voice, Application Platforms, IT security and desktop workspace. * Rationalization of suppliers and solutions. Transcom IT is committed to Global supplier management and contracting and as such wishes to move away from smaller local procurement and provide all procurement from a single global team. This will need pro-active management from the Regional IT director to achieve this. * Budget control, Financial reporting, forecasting analysis and cost saving initiatives. Qualifications for this role: * High school Diploma / University Degree in Computer Science or equivalent experience * Other IT related certifications (ITIL, Prince2, ASL, CCNA, Net+, MCSE, MCSA, CISSP etc.) are a plus * Good understanding and experience of Network technology * Good understanding and experience of Converged voice and data environments * Experience of building and operating IT functions within a IT Framework such as ITIL, CoBIT & related elements such as service desk, change control, etc. * Applications Management Experience to maintain, manage and enhance mission critical and support applications * Experience and understanding of IT Security requirements and Data Protection Regulations including PCI-DSS, ISO 27001/2/3, Risk Management frameworks * Experience in leading major IT transformations: Data center consolidations, Voice switch consolidation * Experience in managing IT service delivery in the scale of 1-3,000 seats * Experience of budget management up to ?5M, and used to budget creation, forecasting and actuals bridge analysis * Excellent verbal and written English communication skills. Knowledge of other European languages (i.e. French, Italian, Spanish, German, etc.) is a plus