Regional Operations Lead - Nordics

About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Located in:
Stockholm, Sweden
Oslo, Norway
Helsinki, Finland
Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
Do you have experience leading team leads/managers, do you always want to help your teams do better in an ever developing environment where change is the norm?
As Merchant Foundations Operations Region Lead of the Nordic team, you will lead a team of Market/Accountable Leads who in turn lead 100+ Merchant Specialists. We are looking for someone who is experienced and motivated to lead from the front. You will be results orientated with total focus on enabling your teams to achieve and exceed the expectations of Klarna’s merchants from onboarding through the entire merchant journey with Klarna.
What will you be doing? As the Region Lead you will be a key stakeholder for the business in the region making sure the merchants expectations/needs are met and their opinions are heard. You will be responsible for your regional team in terms of recruitment, performance and delivery. You will initiate and drive activities to continually improve and calibrate our deliveries to the needs of the merchants and the operational processes.
You will work closely with both internal and external stakeholders and will report to the Merchant Foundation Operations Group Lead.
Main Duties include:
Delivering in line with team KPI’s
Leading end to end service towards merchant (live channels inc)
Coaching/development of employees to achieve operational targets
Represent teams internally with stakeholders and initiatives
Establish, drive and implement improvement

Who are you?
You have multiple years experience of successfully leading teams
You comfortably work with multiple tasks
You are a strong communicator with great networking with stakeholders
You are accomplished at working with all levels of colleagues
You have excellent spoken and written skills in English
A Nordic language would be advantageous

You will work in a great environment where anything is possible, you will work with amazing colleagues and be given the best equipment.
Interested? Apply quick as we speak with suitable candidates continuously.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.