Regional Service Development Manager

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

 

We are now expanding the team and offer an opportunity for a future colleague who wants to take an active role in the services development in the Eurasia, Middle East and Africa (EMA) Region. With Business Units that covers more than 20 different countries on different maturity levels, the position provides an exciting opportunity to be active in the development and performance in one of our most challenging regions. 

As Regional Service Development Manager, you will act as a facilitator for services-related subjects within the region and the Business Units. This means working in close interaction and co-operation with BUs to guide, support and follow up the activities to sell and produce services as well as ensuring customer loyalty. This requires high focus on business performance and a knowledge of what is needed to improve the business.

 

The position

In your position you will report to the Regional Head of Services and be an important part of the regional team. You will work closely with the services directors in the region and their teams. The proximity to the business and our services organisations at both wholesale and retail is one of the key factors to success, and therefore frequent travelling will be expected.

 

Your tasks 

As a regional service development manager, you have the responsibility and mandate to:


• Challenge the service organizations in the Business Units and identify new methods and concepts.
• Support BUs in implementing new services, processes, and standards.
• Verify and follow-up consistency of services strategies, plans and activities in BUs
• Work with the business performance by monitoring defined operational KPIs
• Identify good practices in the EMA region and support spreading these to other markets in the region.
• Be an active contributor to the Dealer & Distributor Performance activities within the EMA region and take ownership of Retail Sales Management methods.

 

Your profile 

We are looking for a customer oriented person who has a commercial mind set. You probably have commercial experience from services in retail or equivalent experience. You are also able to identify process- or strategy improvements and have the ability to identify solutions to improve customer satisfaction and retention. To be successful in this position we see that you have the skills to break down high level strategies into tactics and adapted activities for the Business Units and connect them to targets. We also see that you can lead colleagues through changes with a coaching approach to reach set targets and realize goals. While English in written and spoken is a requirement, Swedish is not a requirement.

 

We offer 

For Scania, our people are our most valuable asset. Our culture of continuous improvement encourages employees worldwide to develop their skills, work methods and themselves, laying the foundation for a career that helps the individual and Scania. Moreover we offer;


• International exposure
• A dynamic work environment
• Take part in strategic decision making
• Working close to the business with our dealers
• The opportunity to develop our working methods

 

Further information 

The location of the position is preferred to be in Sweden, but not a requirement.  

 

Contact information 

For more information about the position you can contact Nicklas Holm, recruiting manager, on +46 70 461 03 07, Nicklas.holm@scania.com

 

Application 

If you feel you have the skills and desire to take on this challenging role, please apply by submitting your resume by 2021-01-31. Please send in your application as soon as possible. Selections will be made on an ongoing basis throughout the application period. We are looking forward to read your application!