Regional Success Manager

OVERVIEW
Voi is looking for a Regional Success Manager for USO who will help make Voi the favoured micromobility partner for all cities. If you are passionate about growing micromobility as a service and want to take on the challenge of building a customer support function that is tailored to local needs, a trusted city partner, and if you have the skills to manage complex stakeholder relationships, we are looking for you!
TASKS & RESPONSIBILITIES
Build an understanding of local city needs to continuously re-evaluate how user support as a function needs to change to continue to offer the first class local service that Voi’s riders and city stakeholders need as both the industry and our consumers mature
Personalise and localise the support experience while ensuring tightly run operations that keeps costs hyper-efficient as we grow
Track performance on a city level and take action to ensure we deliver an outstanding experience for those of our customers who require support and turn them into promoters for the Voi brand
Build a team tailored to support city success and provide leadership in driving and maintaining Voi’s footprint across our priority cities
Recruitment, coaching and development of USO’s regional success team
Own local functional and budget KPIs
Management of internal & external stakeholder relationships across markets in all regions, including between USO and product/tech/data teams to meet local needs
Become the voice of cities within USO
Own local policy initiatives and the impact they have on core metrics and facilitate conversations with local stakeholders on balancing overall business priorities

WHAT YOU’LL NEED
Bachelor’s degree from a top university
5+ years of relevant experience where you can demonstrate responsibility for growing or transforming part of a customer support function within a quickly changing industry, e.g. technology, logistics or e-commerce
Experience building & managing high-performing teams
Track record of serving a diverse and complex set of end-customers, internal and global stakeholders

WHO YOU ARE
Always puts the end user first
Flexible approach with ability to see the both a city and rider perspective
A leader with excellent people skills and ability to identify new talent
Curious and agile entrepreneur who thrives when given new challenges
A hands-on operator who can implement new strategies rapidly
Strong analytical capabilities and obsession for process, quality control and rapid scaling
Data driven in your decision making
Not afraid to think innovatively and experiment with new ways to improve our service
Happy to challenge the status quo and relentless in evolving our service for the better



WHY VOI?
Join the #1 micromobility company in Europe and one of the fastest growing scaleups
Be a part of developing a disruptive service and building a world class organization
Get “skin in the game” through our employee options program
Work with inspiring, motivated and fun colleagues towards a common goal
Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution

RIDE WITH VOI TO THE FUTURE
Launched in August 2018, Voi is a Swedish micro mobility company offering electric scooter sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can be part in changing how people move in cities by providing a more sustainable and fun solution to established transport modes. We want the transformation to happen in the right way—through innovation, open and transparent dialogue with cities and governments and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us!
DIVERSITY MATTERS
We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background or sexual orientation we welcome applications from whoever you are - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture add ! Therefore we actively discourage any photos, personal letters or disclosure of any information that concerns other information than your professional experience.