Remote: Order Support Specialist Backoffice (Dutch Speaker)

Discover the perfect balance between working and enjoying the sun as a Payment Specialist for a technology company in a backoffice position. Are you fluent in Dutch and do you dream of remote work in an international work environment in a breathtaking holiday destination such as Portugal? Then this opportunity is for you! 
 
Your responsibilities and impact as Payment Specialist will be:
Backoffice is the core of the role.
Handling Inbound Calls from customers replying
to a callback request is mandatory.
Specialists perform Outbound Calls whenever
applicable to clarify further information with
customers.
Ensuring fast and swift resolutions for problems occurding during the lifetime of a web purchase. 
Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues. 
You will receive escalations from customer facing colleagues. 

Skills, qualifications and interests you need to succeed in this role:
Native Dutch speaker with a fluent level of English
Ability to work quickly and efficiently under deadline
pressure.
Proven ability to work and make decisions with minimal supervision.
Very good accuracy and attention to detail, understanding
that small details can make the biggest difference.
As this job is directly related to order volume, flexibility is
required and will occasionally involve overtime work.
Working in a back-office environment with customer
satisfaction in mind
Knowledge of SAP is an advantage; otherwise, we can help
with that.

What’s in it for you?
Type of contract: a long-term fixed term contract, renewable every year
Working hours: full time (40h/week)
Monday to Sunday, availability to work between 7am - 00:00, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month
Excluding accommodation: 1298€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 3 months
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (10 days): 42.72 euros per day

What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch