Repair Responsible for our Norrøna Flagship Store

At Norrøna we aim to welcome more people to nature by making the greatest outdoor products in the world. Do you want to join in?
Norrøna is for everyone who loves quality, function, design and sustainability. Our mission is to make the world’s greatest outdoor products. Norrøna was founded in 1929, and has been owned and run by the same family ever since.
Our brand values roots, innovation and passion make up the foundation of our own design philosophy: Loaded Minimalism™ – a philosophy that reflects our drive to design clean products with all critical details.
Norrøna is an ambitious company with strong annual growth in revenues and profitability, both in and outside Norway. The company employs more than 100 people from 17 different countries.
“Welcome to nature”
Within our Customer Service and Repair Department we are seeking a Repair Responsible for a our Norrøna Flagship Store in Stockholm.
As Repair Responsible you will be working together with the staff in our Flagship Store to secure the best customer experience.
The person we are looking for has experience in repairing or sewing textile products, and has the will and ability to develop a exeptional relationship with all our repair customers.


Areas of responsibility
Handling, repairing (sewing) and improving of products sent as claims/repairs or product improvement
Deliver excellent customer service to all customers
Responsible for handling the products sent from our customers in the most efficient way
Plan and order spare parts and fabrics each season in coordination with HQ service center
Responsible for having the required spare parts in stock to ensure successful repairs of products
Responsible for the maintenance and good execution of the working machinery
Registration and follow up of cases in ERP system.
Reporting on a weekly basis on your progress and service center lead time



Personal skills
Structured, with the ability to lead yourself
Ability to build good customer relations
Excellent communication skills
Cooperation within the department, with suppliers and customers is important for all Norrøna employees
The ability to be self going, proactive and solution seeking is highly valued

Qualifications and experience
Education within tailoring and design, or similar
Minimum 2 years and/or other relevant experience
Experience in working with technical wear and/or products



We offer
A unique opportunity to be part of Norrøna taking it to the next level
Fast paced work environment with highly motivated, result oriented and competent colleagues in a friendly atmosphere



Application deadline
Asap
Contact person
Tina Grant
tina.grant@norrona.no