Repairs Business Analyst

ROLE OBJECTIVES:
This is a chance to join the European Service & Spares team within our central office in Stockholm. You will work in a new team to help us on our journey of creating consumer centric, profitable services for our consumers.
Specifically, within this role, you will help us to analyse the repair business potential to suggest areas of improvement though analysing complex data. With a quarter of a million appliance failures every week across Europe, this is a chance to make a difference in creating new products, solving consumer issues while creating significant EBIT to the company.
Your main role will be to review the data output of all consumer phone calls into our contact centres, consumer clicks on our brand site, NPS feedback from consumer surveys along with the efficiency deviations within our field engineer networks across all European markets. You will need to create a network of contacts within the Electrolux organisation, identify trends, research and understand underlying issues and work with others to find improvement opportunities and therefore put forward technical, commercial and product solutions.
You must be a diligent, pragmatic self-starter, with significant drive to be successful in filling this role. The reward will be a great learning environment within a large commercial business, exposed to many business units and the potential start of a specialised carer which can be adapted to several industries.
The role will report into the Repairs & Replacement Senior Category Manager, working closely with the other team member of the Services & Spares team.


KEY RESPONSIBILITIES:
· Provide comprehensive reporting across all Electrolux group reporting solutions
· Identify key trends across commercial, technical and product reports
· Analyse all European markets, product groups & competitors in order to identify and prioritize opportunity areas for the expansion
· To create a strong working relationship with the OSS business function.
· Review the pricing of all Repair products across Europe
· Continuously work with Consumer Service (Contact Centres & Service Operations) to improve commercial efficiency of direct and indirect engineers, systems and processes.


WHO YOU ARE:
Excellent at reading complex data, analysing and then producing high value reporting
Experience with QES, SAP, SA, SAS and Customer Gauge would be highly beneficial
Good understanding of sales funnel management would be a strong advantage
Proven project management skills within large scale organisations
Good commercial acumen: ability to identify P&L trends and implement
International: ability to work across different countries, cultures and adapt accordingly
Results-focused and extremely diligent
Strong influencing skills
A true team player
Multi-lingual is an advantage but not essential