Reservations Agent

Hilton Stockholm Slussen is recruiting for a Reservations Agent to join the team as we look into an exciting future. You will join an international organization with the possibility of an international career. Hilton is a global leading hotel company with over 6000 hotels in more than 100 countries. Hilton Stockholm Slussen is located with a view over the old town. In addition to the 289 guest rooms and large meeting & event facilities, we operate bar and restaurants.

Do you thrive on providing exceptional guest service and enjoy working with guests via telephone and computer as your main tools? Do you also enjoy close collaboration with other hotel departments to ensure a great guest journey? Then we are looking for you!

To thrive with us we see that you enjoy:
Answer all incoming booking requests via telephone, email and applicable booking channels
Negotiate with clients to convert requests into bookings of hotel rooms
Manage Group Room blocks in our systems
Extranet management as updating third party websites and portals
Maintaining a close and strong business relationships internally and externally
Work with Front Office and other hotel departments to ensure good communication to exceed guest expectations
Complaint handling and resolution

Qualifications – What are we looking for:
Minimum 1 years work experience within hotel room reservations and/or within Hotel Front Office.
Preferable with a degree within hotel management or similar.
Beneficial to have knowledge of a hotel system such as Opera
Very good knowledge of Swedish and English, both speech and writing.
Confident telephone and email handling
Good ability to structure, prioritize and follow up and has high integrity.
A positive attitude with the ability to thrive in a busy environment
Willing to help others, collaborate and ensure a positive work environment
To work in line with Hilton values at all time.

Working hours are mainly Monday – Friday. Full time contract with 6 months probation period. Interviews will be held ongoing, so please submit your application in English by following the link. If you have questions regarding the position you are welcome to email or call our GC&E Sales Manager, Karin Appelskog at Karin.appelskog@hilton.com or +46 (0) 8-517 353 29.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. We are a purpose led company with a strong focus on sustainability.
Our amazing Team Members are at the heart of it all! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet your professional needs. We are committed to creating a diverse environment where every team member can thrive and be their authentic self.
As a Hilton team member you will enjoy access to GO Hilton, team member travel program with discounted rates at hotels all over our beautiful world.
Other team member benefits offered at Hilton and Hilton Stockholm Slussen includes:
Hilton University courses including development programs such as Harvard for your development.
Access to ComPsych Employee Assistance Program with free local counselling for mental wellness, family and other personal problem as well as support with financial advice
Local health insurance
Local pension benefits
Free access to the local gym
Parental Pay