Retail and Customer Satisfaction Director for Sales Area

Introduction


An exciting opportunity is now open for those who are motivated by the same purpose as ours: Moving the world we want to live in!
Do you want to be the person who works with our brilliant retail network and customer satisfaction?
Would you feel motivated by managing VTI distribution footprint and own retail operational performance securing right quality, density and profitability of the authorized Volvo trucks dealer network while aspiring towards Customer satisfaction No. 1 position?
We are looking for you with strong analytical skills, experience from dealer management/retail, and a good understanding of the commercial vehicle industry and business analyses. Someone who has first class communication skills and ability to manage and drive a wide range of diversity in the cross functional team.
Is this you? Do you recognize yourself, please continue to read, as we would love to connect with you!




This is us, Volvo Trucks International!


Volvo Trucks has been built up over decades and enjoys a solid position worldwide as one of the world’s best known and respected brands within the commercial vehicle industry. Associated with quality, safety and environmental care, and we work with passion, trusting each other and embracing change to stay ahead. We are all part of a global and diverse team and are motivated by making our customers win. Volvo Trucks International is responsible for sales and marketing activities in Africa, Middle East and Asia/Pacific markets, covering truck sales in 128 countries. The Sales Area is managed through nine markets located in Gothenburg, Brisbane, Dongtan (Korea), Kuala Lumpur, Casablanca, Dubai, Singapore and Johannesburg. The HQ of Volvo Trucks International is also located in Gothenburg.
As Retail and Customer Satisfaction Director for Sales Area Volvo Trucks International, you will be located in Gothenburg and belong to a very engaged team; VTI Service Sales & Retail team. You will report to the VP of Service Sales & Retail at Volvo Trucks International. This role will be a 3-year assignment, and we are open for relocation, job rotation and/or discussing the assignment period.
Excellent and communicative leadership and coordination and general direction, driving Volvo culture, and focusing on Diversity, Health & Safety, Compliance, Customer Satisfaction, and Sustainability, are the key to success. We offer you an exciting opportunity for an individual who has his/her heart and mind in developing both the business and the organisation to benefit our customers. Operating in this global and intercultural context brings dynamism to the job and the mission as such!




The role


As Retail and Customer Satisfaction Director for Volvo Trucks International, you will direct and govern the development of the Sales Area retail network, private and wholly owned. You will consolidate results, actions, and plans on Customer satisfaction in the sales area.
In this role, you will challenge and support the markets regarding retail quality (QR&DOS), structure and performance. You will follow up and analyze Retail KPIs to monitor network performance & profitability.
Retail development of VTI will be at your core. This means; participating in the creation of the optimal network structure including RSP (Retail Strategy Plan), developing ways of working with Private Importers and Govern VTI RIG (Retail investment group) meetings and Initiate investment/divestment cases/projects that will take us to transform. You will be the owner of the retail CAPEX budget for VTI.
Your responsibility will include securing implementation of decided processes and having coordinating roll for the retail business systems in cooperation with RVC/digit representing VTI retail.
You will follow up on the retail and customer satisfaction execution plan with RVC for VTI and being the interface towards RVC in the area.