Retail Associates/Butiksbiträde

ABOUT US

Hard Rock Cafe Stockholm has opened up its door since 1985, the first in continental Europe. For 22 years, Hard Rock Cafe Stockholm, now with its remodelled restaurant, is believe to be the best provider of all-American food with Kick-Ass service and the best Rock-n-Roll Music in town!

But Hard Rock Cafe is more than just a restaurant, close to half of the company's revenue comes from the trademark merchandise, said to be the best-selling souvenir on the globe. With that said, we have opened up a Hard Rock Shop in the heart of Old Town to cater to the overwhelming Hard Rock fans from around the globe.

HRC remains extraordinarily faithful to its original intentions and we are looking for extraordinary individuals to join our fun and cool team. We are looking for...

RETAIL ASSOCIATES


The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Main Job Specification:

- Greeting guests
- Answering questions - accurately and politely
- Answering the phone
- Making proficient sales transactions - using a point of-sale system
- Handling cash and other forms of payment
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- Suggestive selling - using proven technique(i.e., related items, higher-quality items, transitional phrases)
- Maintaining a clean and organized store
- Maintaining proper product stock levels - through retail pulls & inventories
- Displaying Retail product - through HRC's visual display standards
- Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create "Raving Fans"


Job Requirements:

- Must be at least 19 years old
- Performing duties which require bending & reaching
- Lifting up to 30-pound boxes to receive/move product
- Standing, for up to 8+ hours
- Maintaining a well-groomed appearance ("having a plan")
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC's 7 core Values and Mission Statement

**You may be cross-trained as a Restaurant Host.