Retention Manager

Who we are

We’re here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organisation that goes beyond customers – we want to play an important role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

We are looking for a driven and ambitious person to join our Business Management team for Broadband & TV within the Consumer division. Telenor is rapidly heading towards the digital future and we are looking for people with a natural proactive drive who wants to make a difference. Read more about Life at Telenor here.

What you’ll do

As a Retention Manager you are responsible for the overall churn and retention activities of all our Consumer Broadband and TV products, including Fiber, Stream and IPTV. You will be part of an ambitious team with a fantastic atmosphere and skilled colleagues, having many years of experience and insights in the Broadband and TV business. Together with Business Managers for our products, you will set targets and forecasts for churn and retention as well as come up with ideas and activities to reach these targets.

You will work closely with the team’s Business Analyst when developing both reactive and proactive approaches and activities based on analytical insights. Collaboration is key in this role, and you will work closely with our Customer Service, Products and Insights teams as well as the Retention Manager for Mobile

Although much valuable work can and will be done at the office, much of the action goes on where we meet and talk to our customers every day. Hence having a connection with and regularly being present at our customer service sites and other channels such as our Stores, to gather insights as well as speak to savedesk agents and sales representatives, will be of great importance.

Your key responsibilities:
* Continuously implement data- and process driven activities to reduce churn and regrets in all Telenor’s sales channels, such as customer service, stores, online and telemarketing.
* Setting targets and forecast for churn, regrets and retention
* Following up on and presenting results of implemented activities as well as retention budget
* Being the eyes and ears of most things churn related on our broadband and TV products

Who are you

We are looking for a driven and ambitious individual with the right mindset to take on new challenges in the role as Retention Manager. To succeed in this role – we believe that you have great communication skills and the ability to create long term relationships internally at Telenor. Since many decisions, changes and launches are being carried out in this role – it´s important that you are skilled in stakeholder management and enjoy working in a cross functional and fast paced environment.

Previous knowledge of broadband and TV products is meriting but is not a must.

Our promise
A balanced workforce is key to our success. To secure that, we’re committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work - have a lunch workout without having to rush back, be able to leave/pick up the kids from school, work from home when you need to? This is no problem if you make sure your team is happy and you perform and deliver your work.
* A generous health and benefit package with for example wellness grant, health insurance, ”give me a break”-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.

Come join us now

If you are interested and would like to know more, please contact Daniel Lindh on 073-3819413.  Don’t send your CV by mail – these will not be evaluated.

Application deadline: We evaluate candidates continuously so please apply today

Location: Stockholm/Karlskrona

Good to know

According to Telenor's policy, we conduct background checks on the final candidate for all recruitments.