RIA FINANCIAL SERVICES SWEDEN AB

Agent Support at Ria Financial Services Sweden AB


Job Description:


As an Agent Support at Ria Money Transfer the mission is to improve the position of the agents in the market. Setting a fixed competitive exchange rate, while being careful in mantaining a competible exchange rate, providing advertising to optimize the image of the agents in the market, solving doubts and helping them use Ria application.


* To visit the agents and customers in the assigned area, trying to solve their doubts and/or problems in a daily basis, give to the agents the recommendation to obtain more benefits from their bussines with Ria


* To monitor the evolution of the agents on a daily basis. Keeping regular contact with them when their activity is diminishing or when we have information about the activity of Ria agent with the competition.


* To asses the satisfaction of the agent with the company service.
* To do periodic reports for the Managment, such as daily production per transfers, production per agent, per country etc.. In order to undertake the right action for the development.
* Improve the exchange rate according to the agent potential, comparative with the competition rates and production of the agent.


Qualifications:


* High managment of the informatic tool - Excel

* Excelent understanding of the exchange rates and the effects over the activity that these changes can have in the market.


* High valuable knowelege about “Revenue/Field management”. “The challenge is to sell the right resources to the right customer at the right time for the right price”


*Languages: Fluent in Swedish and English. Extra language can be a plus point.