Role of Process Development in Stockholm

Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.

We are currently looking for passionate experienced and result-oriented candidates for the role of a Process Development with a professional background and exemplary concepts to join our team.


Key Responsibilities:
IT service has been actively working to shed light on and improve the incident process since the summer of 2021. We have an incident process in place, as well as an incident manager who is in charge of it.


The IT service, on the other hand, lacks a routine for Major Incidents. There is no established major incident protocol with a clear definition.


Currently, there is no defined assignment for the incident manager to lead a major incident, and no description of the role and mandate in a major incident.


Outside of office hours, there is always a contingency plan in place to handle any needs or incidents that arise.


The IT service wants to establish a routine and a role that is effective.


IT service management is based on the ITIL framework, with ServiceNow serving as the case management system.


Create and implement a major incident response plan for the IT service incident process. Create a routine and assign roles to support escalation and assessment of major incidents.




Education, Expertise, and experience requirements:
Competency prerequisites for the applicant:
A clear definition of a major incident, as well as a method for escalating and assessing major incidents.
A routine for major incidents that is documented, implemented, and anchored, and that all employees have access to and are aware of based on their role.
There is a description of incident leader assignments as well as the skills required to perform the role.
That there is a foundation for IT services to go further in terms of how responsibility and remuneration should be anchored in employment.
That IT service can clearly communicate how it acts in the event of a major incident to its customers (municipal administrations and businesses).
In the event of a crisis, a clear understanding of how IT services handle major incidents is linked to the municipality's routines.
Tenderers must be competent and knowledgeable about how ITIL is applied in ServiceNow because the municipality uses it of major incident



Scope: 100%


Location: Stockholm


So, what are you still waiting for? Join us on our adventure!