Safer Gambling Specialist

We are looking for a SG Specialist to be part of our diverse team based in our office in Malta.
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
ARE YOU OUR NEXT STAR PLAYER?
Reporting to the Safer Gambling Manager you will review and assess player accounts based on internal alerts, along with issues escalated from other departments. You will possess a skill for recognising subtle patterns of concerning activity and interacting with the customer to carry out a safer gambling assessment.
WHY WE NEED YOU?
Communicating with players with empathy and prioritising their emotional wellbeing. Also, acting as one of the points of contact for other departments.
You will provide first-class customer service as well as assess and review safer gambling and user protection scenarios, including user verification.
Verifying and processing account funding documentation.
Proactive risk assessment in vulnerable customer cases by reviewing and processing RG alerts and reports.
Maintaining SG procedures and processes. Actively contributing to the continuous improvement of SG processes and systems.
WHO WE’RE LOOKING FOR:
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job. All we ask is:
Proficient in Dutch, German or Swedish and English (fluent or near native level)
Excellent online customer service & support skills;
Knowledge of player behaviour for casino, sports and poker;
Strong investigation & judgement skills;
Ability to adapt to changing priorities and to thrive in a fast-paced work environment;
Strong organisational skills;

As the Ideal Candidate, you will have:
The following credentials are advantageous, but not crucial for the role:
Previous Safer Gambling experience;
Security/Verification knowledge (including but not limited to alert reviews, CDMS and document processing);
Additional languages are an asset.

WHAT’S IN IT FOR YOU?
Our experience-based salaries are competitive.
Your package will include:
Discretionary annual performance bonus
27 days paid annual leave
Health and dental insurance for you, your partner and your children (if you all live at the same address)
Personal life insurance and income protection
The option to join our company pension scheme
A personal interest allowance to let you learn something new or pursue a hobby
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us
Daily lunch credit, free fresh fruit, snacks and drinks in the office
Cash allowance for lunch.