Sales Administration Officer - Finnish and Swedish speaking

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.


The European Sales Administration Centre, a department within Tetra Pak Technical Service, handles spare part order administration for all Tetra Pak customers in Europe. The department, based in Lund service ~3900 customer sites in Europe, Turkey & Maghreb in thirteen different languages. This department includes the Sales Administration Officers who direct handle our customer satisfaction. We are now looking for a talented Finnish & Swedish speaking Sales Administrator Officer to join our Nordic team.


As our Sales Administration Officer you’ll play a vital role in our dynamic team’s success to handle all the administrative tasks for the spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer’s destination. You’ll report to Sales Administration Manager of the European Sales Administration Centre in Lund.


This position will be located in Lund, but you will work in a global arena. It’s a temporary position until December 31st, 2022.

What you will do
Act as our main contact for customers & market companies for parts orders and inquiries.
Respond to incoming orders and aid queries per phone and e-mail.
Execute order administration tasks in SAP’s ECC and CRM and other internal tools & systems.
Follow-up on orders, service level agreements and other key measurements.
Assure that transport to each customer is done in the right time, and at the lowest cost.
Work in close cooperation with the European market companies & other internal departments.
Continuously build and use your network of Tetra Pak colleagues & external partners for support.

Who you are
We believe that you are a person that is result-oriented and service-minded. You have no problem working on various tasks at the same time. Your work is highly structured, ensuring accuracy on a detailed level. You can work independently but you are also a team player and enjoy collaborating with others to solve work tasks in the most efficient way. You have excellent communication skills, customer service being your leading star.


We believe you have:
Relevant post-secondary education.
At least 3 years’ experience of working with customer service and administrative tasks.
Good knowledge of the Microsoft Office package.
Experience of working with SAP’s CRM or ECC is a plus.
Excellent communication skills and are fluent in Finnish and Swedish, both written and verbally.
Fluent in English is a must.


We offer you
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers spirit of innovation where our engineering genius drives visible result
Equal opportunity employment experience that values difference and diversity
Market competitive compensation and benefits with flexible working arrangements

Apply now!
If you are inspired to share our responsibility of protecting food to protecting the planet, apply through our careers page on https://jobs.tetrapak.com/.
This job posting expires on 2021-09-23




To know more about the position contact Christoph Zielinski, +46 46 36 1579


Questions about your application contact Christina Klemedtson at +46 46 36 2231


For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson +46 46 36 2320