Sales Administration Officer - Serbian/Croatian Speaking

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
The European Sales Administration Centre, a department within Tetra Pak Technical Service, handles spare part order administration for all Tetra Pak customers in Europe. The department is based in Lund and supports approximately 3900 customer sites in Europe, Turkey, Maghreb, Caucasus and Central Asia in fifteen different languages. We are now looking for a talented Serbian or Croatian-speaking Sales Administration Officer to join our Nordics & Baltics Team.
As Sales Administration Officer you’ll play a vital role in our dynamic team that is successfully handling all the administrative tasks within the order process for spare parts – from initial contact with the customer to co-ordination and follow-up of transportation to the customer’s destination.
You’ll report to one of the Sales Administration Managers at the European Sales Administration Centre in Lund. This position is temporary for 12 months but with very good possibilities to be transformed into a permanent employment afterwards.
The position is located in Lund, but you will work in a global arena.
What you will do
Act as our main contact for customers & market companies for parts orders and inquiries.
Respond to incoming orders and aid queries by phone and e-mail.
Execute order administration tasks in SAP’s ECC and CRM and other internal tools & systems.
Follow-up on orders, service level agreements and other key measurements.
Assure that transport to each customer is done at the right time, and at the lowest cost.
Work in close cooperation with the European market companies & other internal departments.
Continuously build and use your network of Tetra Pak colleagues & external partners for support

We believe you have
We believe that you are a person that is result-oriented and service-minded. You have no problem working on various tasks at the same time. Your work is highly structured, ensuring accuracy on a detailed level. You can work independently but you are also a team player and enjoy collaborating with your teammates and other teams to solve work tasks in the most efficient way. Furthermore, customer service being your leading star.
We believe you have:
Relevant post-secondary education.
Great experience of working with customer service and administrative tasks.
Good knowledge of the Microsoft Office package.
Experience of working with SAP’s CRM or ECC is a plus.
Excellent communication skills

We also expect you to be fluent in either Serbian or Croatian and English, written and verbally. Knowledge of Swedish is a plus.
We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 2023-06-23
To know more about the position contact Sofia Sjöberg at +46 46 36 3077
Questions about your application contact Julia Lopez Hillbur at +46 46 36 1766
For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson +46 46 36 2320