Sales and Customer Service Agent

IDEAL OF SWEDEN is a global and fast growing fashion and lifestyle brand with HQ in Norrkoping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now looking for new team members to our sales and customer service team. The right candidate shall be service-minded, responsible, structured, and flexible. You don’t easily get stressed, always keep a positive attitude and you can handle a high work-load. It’s important to have a team spirit as well as being comfortable working independently. We very much encourage taking your own initiatives but it’s also important to follow instructions and procedures set by IDEAL OF SWEDEN.

Working with customer service at IDEAL OF SWEDEN, you will provide service for our international customers.

Main responsibilities

• Customer service and sales via mail and live chat
• Process and assess complaints
• Return handling

Requirements for the role

• Fluent in Swedish and English
• At least 2 years of relevant work experience, preferably with handling claims in customer service
• Very good computer experience
• Good organizational skills
• Ability to express yourself in speech and writing in a good way
• Positive mindset and a professional approach

Nice to have

• Previous experience in handling complaints
• Fluent in German or Dutch

Other

You will be based in our head office in Norrköping. You will report to our Customer service manager. The position is a full-time position and will be filled as soon as we find the right candidate. Please send your application as soon as possible as we are reviewing them continuously, but no later than 2020-10-02.