Sales and Customer Service Agent

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping and a local office in Stockholm. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now looking for a new team member to our customer service team. The right candidate shall be service-minded, responsible and structured. You don’t easily get stressed, always keep a positive attitude and you can handle a high workload. You are flexible and know that it is important to find the balance between a satisfied customer and strict policies. We very much encourage taking your own initiatives but it’s also important to follow instructions and procedures set by IDEAL OF SWEDEN.

We are looking for an experienced customer service agent, with at least two years of experience working with customer service. Through your experience, you have learned to show great sensitivity to customers' needs and have the ability to put yourself in the customers’ situation.

Working with customer service at IDEAL OF SWEDEN, you will provide service for our international customers. In addition to your well-merited experience, you need to be fluent in Swedish and English. It is an advantage if you also know one of the following languages: German, Dutch, French or Japanese.

Main responsibilities

• Customer service and sales via mail and live chat
• Process and assess complaints
• Handle returns and refunds

Requirements for the role

• Fluent in Swedish and English
• Ability to express yourself in speech and writing in a good way
• At least 2 years relevant work experience
• Very good computer skills
• Positive mindset and a professional approach
• Non-prestigious team player and has a pragmatic “can-do attitude”
• Result oriented and driven by exceeding customer expectations.

An advantage to have:

• Previous experience from working in Zendesk
• More language skills, preferably German, French, Dutch and/or Japanese

Other information
You will be based in our head office in Norrköping and report to our Customer service manager. The position is a full-time position with a preliminary start date of 2021-12-01.

You will work according to schedule. Bi-weekly you will be scheduled on Saturdays.

Please send your application as soon as possible as we are reviewing them continuously, but no later than 2021-10-31