Sales Back Office Administrator

As our Sales Back Office Administrator you will be an important contact for our customers during our sales cycle within wholesales. Our Key Account Manager (also your closest manager) is responsible for B2B sales and strategic partnership which means your have the important task to accuse that everything runs smoothly for our customers after they placed an order. You will have an ownership over the process from order placement to returns, including order administration, stock overview and update files with pricing and product information. Your responsibility is to make sure our costumers have the right information and get great service when needed.

To succeed in this role, we would like you to use your skills in service and problem-solving to strengthen the relationship between NA-KD and its most important customers. You will also monitor and control our item availability, changed lead times, deliveries, packing slips, invoices inventory, and sales movements. Moreover, you support our sales team and advise them on various SBO topics in order to maximize our business opportunities.

Your Future

- Support and monitoring accuracy of the order entry at account level
- Monitor inventory statement is sent periodically to the consignee
- Order book management, support and follow up on sales appointments
- Organize and perform together with sales physical stock investigations at consignment locations and address any problematic areas, highlighting discrepancies on stock level, merchandise damages and any other critical issues
- B2B customer service and support on order intake
- Oversee product flow, product needs and availability for our Key accounts
- Central role in yearly settlements and leakage numbers
- Work cross functionally with sales, warehouse, merchandise planner and allocation teams


Your Past & Your Skills

- 1+ years experience with relevant work experience, e.g order administrator, sales support, after sales support, customer service with order administration
- B2B experience is a big plus
- Post secondary education relevant for the job is a plus or equal work experience is a requirement
- System-savvy, knowledge in at least one ERP system and comfortable with Excel
- Excellent verbal and written communication skills in English
- Organizational, administrative and communicational skills
- Customer and solution oriented
- Apparel (denim)/fashion product knowledge is an advantage


How To Apply

When you apply we would like you to answer a few questions about your background and attach you CV.

Location: Gothenburg, Sweden

Start Date: ASAP

THE DREAM TEAM

Working at NA-KD is unlike any other fashion gig. We’re a young company with a start-up mentality and (a borderline insane) hunger to be the best. In less than 5 years NA-KD has become the fastest growing fashion e-com brand in the world. And we have a 3 million strong community to prove it. How? We see no limitations, only possibilities. No failures, only learning opportunities. We’re problem-solvers, disruptors and early-adopters. We’re doers. And if you dream of going to work every day to build the next big thing - then welcome home.