Sales C4C Expert - DevOps Sales Support

Location: The position can be located in Gothenburg (Sweden), Schweinfurt (Germany), Airasca (Italy), Saint-Cyr (France) OR Poznan (Poland)

SKF IT provides strategic IT support to the SKF organization by developing sound strategies and managing selected service providers. We have presence in the Americas, Europe and Asia. SKF IT are now running the biggest change journey in our long history and the SKF ERP Programme (SEP) is a vital part of our transformation. We have a strong ambition to add to the local and global teams by inviting qualified and motivated self-starters to be a part of this journey.

Do you have SAP Sales expert knowledge and experience working with SAP CRM C4C cloud solution ‘Cloud for Customer’ (C4C) for serval years? Are you ready to take on a new exciting challenged in SAP Sales area, then this role might be the right next step in your career.


We are now looking for a

Sales C4C Expert – DevOps Sales Support

As a Support Champion you will be part of an international team, within the SEP Programme scope, that is focused on all SAP modules related to the sales areas (ECC SD, SAP CRM C4C, etc.). The team is working as an internal support for all SAP units, globally, where SAP has been implemented.

As part of the support team you will have great opportunities for taking the services in SKF to the next level by giving word-class support to internal users. The focus of the Support Champion role is primarily to manage the day-to-day operational needs and secure the quality of provided support services. This includes advanced user support, application maintenance as well as being responsible for the daily support of our central and global SAP CRM Cloud solution C4C.


Key responsibilities include, but are not limited to
Providing advanced SAP end user support to the user community i.e. answer process related questions and support in managing issues and incoming incidents (On a daily basis; receive, act on and dispatch IT Service Tickets/Incidents, primary working in the ServiceNow tool)
Being the SKF IT Support Expert for the SAP CRM cloud solution (C4C)
Resolving reported issues and escalate to appropriate forum when necessary
Being an active participant in various C4C (or other Pre-sales, sales) projects, developments and roll-out activities
Knowing and aligning with internal and external stakeholders and cover the end-to-end solution
Performing improvement work, developing and documenting Best Practice, Service Catalogue and FAQ
To facilitate and continuously improve the relationship between the key users/end users and the support team


Your profile
Recognized for your in-depth knowledge within SAP Sales end-to-end
3-5 years working experience in SAP C4C and pre-sales area
Excellent knowledge within SAP CRM C4C cloud solution
Experience working in an international environment prerequisite
European work visa is a prerequisite
Fluent in English; other world languages is an advantage
Previous experience working in a support function, especially connected to an international ERP roll-out, is an advantage
SKF legacy knowledge in the end to end area for Sales (Siebel) and pre-sales is an advantage


You will enjoy working here if you
… are open minded, open to change and experience in a global environment and have a strong willingness to learn. You have a proactive mindset and a strong business process and systems background. Furthermore, you have good coordination skills with internal and external stakeholders, and positive attitude to engage and work with SKF IT:s many different stakeholders.

We offer
A job in an international environment following the implementation of SAP to the rest of the SKF world
You will be a part of an open-mined international support team where you get to face exciting challenges and variety of tasks
Will give you opportunities to grow into new areas in terms of SAP processes and applications


Additional information for you
Location: The position can be located in Gothenburg (Sweden), Schweinfurt (Germany), Airasca (Italy), Saint-Cyr (France) OR Poznan (Poland)

You will report to Manager SEP DEV OPS: Sales, Pre-Sales, Service, Purchasing (located in Gothenburg, Sweden). For questions about the recruitment process please contact Anna Barkin Johansson, Recruitment Expert at HR EMEA, Anna.Barkin.Johansson@skf.com (please note that we can’t accept applications via e-mail).

How to apply
If you are interested and meet the above requirements, please submit your application via our recruitment tool with CV and cover letter (in English), no later than 14th of February 2021.