Sales Customer Service officer

Company Description
Welcome to a world, where your ideas lead to something big. Welcome to Bosch. Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Bosch Security Systems provides intelligent products and services to maximize the benefits of a connected security solution. Highly effective security, safety and communications solutions – we don’t compromise and neither should you. Our intelligent products and services include: Video Systems, Fire Detection and Evacuation Systems, Public Address and Conference Systems, Professional Audio Systems, Access Control Systems, Intrusion Detection Systems and Security Management Systems.
Job Description
Your contribution to something big
Timely and accurate order & quotation processing in SAP
Providing customers with information related to price and availability, order status, products etc.
Processing customer returns in SAP
Customer claims/feedback management
Managing open orders by extracting and analyzing SAP reports
Monitoring order statuses and keeping customers informed on order execution status on daily basis
Providing prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs
Ensuring customer inquiries via telephone/email are dealt with promptly and within a minimum time-frame
Raising requests for creating and updating SAP data (customer master data)
Internally communicating with other departments to ensure that customers’ needs and claims are being supported promptly
Ensuring customer is satisfied with provided service and offered support
Active participation in continuous improvement processes and CIP activities



Qualifications
What distinguishes you
Language skills:
Swedish and Finnish at C1 level and English at B2 level: Compulsory
Russian at B2 level: Preferable additional language
Excellent written and oral communication skills
Customer Service experience (preferably 2-3 years or longer)
Excellent level of customer-orientation
Attention-to-detail & result-orientation
Ability to synthesize information
Analytical thinking
Ability to solve problems
Team-player
PC skills: MS Office (particularly Excel & Word)
Multitasking ability

Additional Information
Bosch offers you an exciting and challenging job along with the possibility to grow with us in a qualified, internationally experienced team where decisions are taken fast and no two days are fully alike. Being part of a team where having fun is an integral part of everyday and continuously building strong personal relationships are our strength.
Diversity is our strength! At Bosch we look at Diversity in Gender, Generation, Internationalities and Culture as our Advantage. We believe mixed teams to be more successful because they utilize the potential offered by different perspectives and solution strategies. We therefore promote mixed teams at all levels and draw on the entire talent pool.
How to Apply
Please submit your CV and application on September 30, at the latest.
If you have any questions regarding the position please contact Merdan Mehmedov, merdan.levent@nl.bosch.com, +31 40 257-7316.
For HR related questions please contact Peter Rönnmark, HR peter.roennmark@se.bosch.com