Sales & Customer Success - Greek/English

Are you good at explaining things in simple terms? Do you have experience growing and managing customers throughout their lifetime? Are you a native Greek speaker with experience working with clients in Greek and English speaking markets?Your.Rentals is looking for a Sales/Customer Success Manager to be responsible for the growth of our Greek speaking business accounts.
What will you be doing?
The role is very versatile, and follows the customer journey from the very first contact, to the constant support and growth.
Sales:
This is where it all begins!
The goal is to sell and negotiate to ensure to close deals with as many customers as possible.
You will use the phone and online tools such as Hubspot and Google Meet to perform those tasks.
The sales process includes:
Inbound/outbound sales by phone, email, linkedIn, webinars, seminars
Prospecting to keep the database fresh and active
Performing demos to sell the platform better
Onboarding and assisting new users that what to use our tool

Customer Success:
It is all about keeping them satisfied and wealthy!
The goal is to engage with your portfolio of existing customers, based in Greece, and helping them to improve the results from using our software (SaaS).
You will use the phone and online tools such as Hubspot and Google Meet. Your goal will be to ensure the growth of your account portfolio in terms of revenue and number of listings, as well as assisting in their every day use of the platform:
Responding to Inbound contacts from your accounts, by phone calls, emails and in-app messaging (live chat).
Making Outbound contacts to your accounts, by phone calls, emails and in-app messaging (push messaging and live chat).
Engaging in conversations with your accounts to answer their questions, and help them earn more / save more time from using our software - using phone calls, emails, in-app messaging and online meetings/demos.
Develop a relationship with each account in your portfolio to understand their business needs, and build a stronger profile of each account.
Growing the value of your portfolio by analysing portfolio and individual account performance, spotting opportunities and creating monthly plans to drive growth.
Working closely with our customer support and technical team to solve user issues.
Maintaining an up-to-date knowledge of our product and its value to users.
Working with other parts of our company to improve our product offering and business processes.



Skills and experience
We’re looking for a positive self-starter, with previous inside sales experience and a lot of ambition.
What you’ll definitely need to bring:
1-3 years of work experience in Account Management and/or Business development.
Native fluency in Greek.
Excellent written and verbal communication in English.
Natural confidence in cold calling, speaking with customers and controlling conversations.
Exceptional listening skills combined with the ability to synthesise information.
Experience analysing and working with a portfolio of accounts.
Confident computer skills.
Strong self organisation and time management.
Intellectual curiosity and good problem solving skills.
Goal driven attitude.
Work permit allowing you to work in Sweden (EU national).



Nice to have experience:
Experience in a SaaS or other software company.
Use of a live chat software, CRM software or case based customer support software
Experience working with Hubspot
Experience in using spreadsheets and manipulating data.
Fluency in another language.



Note: This position is based in Malmö.