Sales Engineer - Customer Support Specialist

True zero emissions

At PowerCell, we manufacture and develop hydrogen-electric fuel cells and systems for a wide range of applications - including marine, stationary, aviation and vehicles. We have customers around the world and demand for our products and services continues to grow. We are more than 100 dedicated, innovative and knowledgeable people working hard to deliver true zero-emission solutions, and we are always looking for more talented people.

Sales Engineer - Customer Support Specialist

As Customer support your most important job is to make sure customers have an excellent experience dealing with PowerCell when they need support after the product is sold and delivered. Our customers are super important and are our partners in developing world-class zero-emission technology. And our Customer support specialists provide excellent service when it comes to making sure the customer's needs get through to the organization. Through your service and solution-oriented approach, you keep the customer informed and drive the complaint process internally.

You will assist the Customer Support Manager with:
- Interact with customers before, during and after the sale to ensure the customer has a good experience with PowerCell.

- Handle customer support cases by:
Gathering external and internal information, sharing and tracking customer support cases, and interacting with customers regarding status and closure/resolution.

- Participate in FAT (Factory Acceptance Test) and similar activities to better support customers and learn how our systems work and what challenges exist.

Required Qualifications/Skills:

Completed engineering degree
Good command of the English language
Good in documentation
Structured
Outgoing, service oriented and an excellent communicator
You are a team player as you will have many internal and external contacts in this role.
Experience with power electronics and/or control systems

At PowerCell, you'll find a lot of friendly, highly skilled and dedicated people working together to develop sustainable energy solutions that are ready for use today. We value ambition, a high level of commitment and a "can do" attitude. It's all about us, we and the team. We expect you to go above and beyond the role description and add value to the entire team in every way possible. Are you ready to make a real difference? Come join us.

You apply for the position by visiting careers.powercell.se