OBS! Ansökningsperioden för denna annonsen har
passerat.
Arbetsbeskrivning
Join us at our modern office space in the heart of Stockholm. We have an awesome and diverse bunch of colleagues and we plan group activities and meals on a regular basis so that we can get to know one another better.
Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today's multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company.
We are now strengthening our Sales team. As our Sales Operations Specialist, you will be working as an intermediary between the Sales, Finance and Business Support Departments and close to the business in an international environment. Now is an excellent time to join and make your mark!
About the job
You will work collaboratively with the sales team on commercial quotes & order processing to ensure timely deal closure &reporting.
Support sales team with creating and finalizing appropriate sales documentation; Quotes, Statements of Work, Purchase Orders, Licenses & Software authorizations
You will be responsible for monitoring and improving the data quality in SalesForce.com together with Sales Managers.
You will advise and train SalesForce.com users in how to use the system, in new features and procedures, etc.
Initiate and work on process improvement ideas and projects
Ensure sales team alignment to sales processes, policies, and procedures
Work closely with Customer Support, Implementation, Finance Sales Engineering, and other Calabrio functional areas to support the sales team's success
Support other sales efforts as assigned
Other core expectations as defined and requested by your direct supervisor/manager and sales leadership
About you
We believe that the successful candidate is an administrative ninja, who shows great attention to detail in their everyday work.
You are a team player and easy to cooperate with. You are positive, open, outgoing, and passionate about on time delivery.
You are very organized and solutions-oriented as well as service-minded. Your work reflects high integrity and professionalism
You have a post-secondary graduate education or university degree and at least 2-3 years of working experience, preferably within an international and fast paced environment
You have a high command of both written and spoken English. Swedish and other Additional languages are a plus
You can communicate clearly &independently set expectations
You demonstrate the highest level of detail orientation and organizational skills
Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
Experience working in CRM systems and preferably SalesForce.com is highly advantageous.
Excellent troubleshooting and creative problem-solving skills, know when to act quickly
Technology, software, or Cloud experience is valued
Understanding of financial processes (invoicing, revenue, accruals) is valued
About Calabrio
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.
A bit about our culture
Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Apply!
Come together with us and build the best company in our space!