Sales Operations Specialist

Viedoc Technologies is a leading developer of eClinical systems. We believe in the life-changing impact that eClinical innovation can have on lives and strive to lead the leap globally towards the next generation of software for clinical trials.

We are currently hiring a Sales Operations Specialist to join our office in Uppsala, Sweden (can be remote).

Viedoc has a game-changing eClinical suite designed to accelerate clinical trials and advance the development of drugs and medical devices by offering the latest in technology to streamline the electronic data capture process. Year by year, Viedoc evolves with a set goal to significantly reduce the time it takes to evaluate clinical research, leading to new treatments and cures becoming available to patients faster.

Job description
You will have a key role in an international organization that service life science companies and research institutions. The sales operations team members are often liaisons for sales to other parts of the organization such as finance, marketing, legal, QA and IT departments. The Sales Operations Specialist will represent and manage the support function to Sales in the North America Region. The Sales Operations Specialist will not proactively sell Viedoc to new prospects or perform Account Management with current customers. But rather you are the key to knowledge for Sales about Viedoc as a company, Viedoc as a product and the services we provide.

You will join a global team with a solid foundation of processes and opportunities to contribute to the department's success. In your role as our Sales Operations Specialist, you have responsibilities in the following areas:

Sales Process

- Support in ongoing sales process development
- Sales process adoption and compliance
- Support to Account Managers on Sales communications
- Understand and carry out pricing policy


Sales Analytics

- Prepare and present sales metrics when needed
- Maintain sales forecasting in CRM in collaboration with Account Managers
- Maintain good record keeping in CRM and company archives
- Organize and update client communications in the CRM system
- Collaborate with CRM team on CRM related tasks and changes
- Market research


Prospect & Customer Interactions

- Sales qualify incoming leads
- Support current customers in quotations updates
- Customer support questions regarding Viedoc price, product and company


Sales Administration

- Register new potential clients in the CRM system
- Register new contacts for potential and existing clients
- Support in Sales RFIs
- Liaison between Finance, Legal, Professional Services, IT and Sales


Proposals & Agreements

- Preparation of Non-Disclosure Agreements, Master Service Agreements, Quotations and Work orders
- Preparation and sending of all quotations in the region (in collaboration with Account Managers)
- Convert Viedoc quotations to Work Orders
- Arrange/facilitate electronic signatures on legal documents
- Recording and archival of all agreements in CRM and company archives
- You will report directly to the Global Head of Sales Operations.


Who you are
We are looking for a tech-savvy person who doesn't miss a beat, has an eye for detail and a lust for working with people. You enjoy working as part of a team but are also comfortable working independently. The role requires someone that likes to learn, is super organized and can multi-task well. You have worked in a CRM system, have skills in Excel and are a polished professional that can present internally as well as externally.

This role requires someone with a unique profile of being well organized with detailed administration and outgoing with a drive for communicating.

You have 3+ years of relevant experience in a software sales organization and experience in life sciences. It is a minimum requirement that the candidate has one solid experience or the other, but preferably both (Software Sales + Life Sciences/Clinical Trials). We assume that your knowledge in English is excellent in speech and writing. Knowledge in Clinical Trials, Information Technology, Information Security and/or licenses sales is a highly recommended experience for the role and a superadded plus.

Education
College degree preferred

Location
Uppsala, Sweden

Seniority Level
Entry - with strong possibilities for advancement

Industry
Software, Pharmaceutical, Biotech, Medical Device, Consumer Health

Employment Type
Permanent

Job Functions
Sales

About the company
Viedoc Technologies develops and markets software solutions for clinical trials and patient registries as SaaS (Software as a Service). The product Viedoc is a modern and future-proof eClinical suite that allows clinical trial sponsors and study sites to easily and securely collect, validate, transmit and analyze clinical study data. Viedoc has been used in more than 2.500 clinical studies in 75 countries with more than 100.000 users worldwide. The goal for organizations using Viedoc (mainly Contract Research Organizations (CRO), pharma, biotech, medtech and consumer health) is to produce health products in a more time and cost-efficient manner.

Viedoc Technologies is a privately held company with offices and presence in Sweden (Uppsala), US (Philadelphia), Finland (Turku), Japan (Tokyo) and China (Shanghai). The Uppsala office is the head office where development and global operations are managed. The Philadelphia, Tokyo and Shanghai offices focus on sales and service delivery. Strategic partners for sales and service delivery are based in India, Germany, France and Japan. The company is characterized by an innovative approach, creativity and is striving to evolve the processes for how clinical trials are being conducted.

We want to do our part in contributing to a healthier world with excellence.