Sales Operations Specialist

Who we are and what we do:
At Viedoc, we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.

We accomplish this by combining technology and a creative design to streamline, automate and simplify conventional processes within clinical research. Simply put, Viedoc makes every aspect of a clinical study a bit smoother, resulting in greater discoveries that make a difference, and has the potential to improve lives.

Real change means challenging the status quo - our driving force since we started almost two decades ago. In everything we do, we work for a healthier world, searching for better, more efficient solutions that answer to the needs of both our users and humanity.


What you will do:
You will have a key role in an international organization that service life science companies and research institutions. The sales operations team members are often liaisons for sales to other parts of the organization such as finance, marketing, legal, QA and IT departments. The Sales Operations Specialist will represent and manage the support function to Sales in the North America Region. The Sales Operations Specialist will not proactively sell Viedoc to new prospects or perform Account Management with current customers. But rather you are the key to knowledge for Sales about Viedoc as a company, Viedoc as a product and the services we provide.

You will join a global team with a solid foundation of processes and opportunities to contribute to the success of the department. In your role as our Sales Operations Specialist, you have responsibilities in the following areas

Sales Process

- Support in ongoing sales process development
- Sales process adoption and compliance
- Support to Account Managers on Sales communications
- Understand and carryout pricing policy


Sales Analytics

- Prepare and present sales metrics when needed
- Maintain sales forecasting in CRM in collaboration with Account Managers
- Maintain good record keeping in CRM and company archives
- Organize and update client communications in CRM system
- Collaborate with CRM team on CRM related tasks and changes
- Market research
- Prospect & Customer Interactions
- Sales qualify incoming leads
- Support current customers in quotations updates
- Customer support questions regarding Viedoc price, product and company
- Sales Administration
- Register new potential clients in the CRM system
- Register new contacts for potential and existing clients
- Liaison between Finance, Legal, Professional Services, IT and Sales
- Proposals & Agreements
- Preparation of Non-Disclosure Agreements, Master Service Agreements, Quotations and Work orders
- Preparation and sending of all quotations in region (in collaboration with Account Managers)
- Arrange/facilitate electronic signatures on legal documents
- Recording and archival of all agreements in CRM and company archives
- You will report directly to the Global Head of Sales Operations.


About you:
We are looking for the person that is tech savvy, doesn´t miss a beat, has an eye for detail and a lust for working with people. You enjoy working as part of a team but also comfortable working independently. The role requires someone that likes to learn, is super organized and can multi-task well. You have worked in a CRM system, skills in Excel and are a polished professional that can present internally as well as externally.

This role requires someone with a unique profile of being well organized with detailed administration and outgoing with a drive for communicating.

- 3+ years of relevant experience in a software sales organization, as well as experience in life sciences. (Software Sales + Life Sciences/Clinical Trials)
- Knowledge in Clinical Trials, Information Technology, Information Security and/or licenses sales
- Experience in using tools and tech for lead generation like Sales Navigator, CRM etc.
- Structured and proactive.
- Integrity and strong work ethics.


Education
An accredited College minimum.

Location
Philadelphia, USA or remote East Coast

Level
Entry - with strong possibilities for advancement

Industry
Saas, eClinical, Pharmaceutical, Biotech, Medical Device, Consumer Health

Employment Type
Full Time

Job Functions
Sales

Interested?

If you want to join our awesome team, apply for the job! Do you want to know more? Feel free to reach out to Line Thomson, line.thomson@viedoc.com. Selection is ongoing, so do not hesitate to get in touch. Last day to apply is 2021-12-31.