Sales Operations Specialist

Who we are and what we do:

At Viedoc, we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.

We accomplish this by combining technology and a creative design to streamline, automate and simplify conventional processes within clinical research. Simply put, Viedoc makes every aspect of a clinical study a bit smoother, resulting in greater discoveries that make a difference, and has the potential to improve lives.

Real change means challenging the status quo - our driving force since we started almost two decades ago. In everything we do, we work for a healthier world, searching for better, more efficient solutions that answer to the needs of both our users and humanity.

What you will do and why:
At Viedoc we are currently experiencing strong growth. To ensure a smooth journey for our customers we are therefore looking for somebody to join us as Sales Operations Specialist. You will have a key role in an international organization that service life science companies and research institutions and report directly to our Global Head of Sales Operations. The sales operations team members are liaisons for sales to other parts of the organization such as finance, marketing, legal, QA and IT departments. The Sales Operations Specialist will represent and manage the support function to Sales in the North America Region. The Sales Operations Specialist will not proactively sell Viedoc to new prospects or perform Account Management with current customers. But rather you are the key to knowledge for Sales about Viedoc as a company, Viedoc as a product and the services we provide.

You will join a global team with a solid foundation of processes and opportunities to contribute to the department's success. This means you:

- Support in ongoing sales process development, understanding and carrying out our processes including: our pricing policy, market research, qualifying incoming leads, preparing and sending quotations (together with Account managers) and supporting customers with questions related to quotations, our prices, product and company
- Work on our sales administration processes including: preparing NDA's, Master Service Agreements, Quotations and Work Orders, and registering potential clients and their contacts in the CRM system, and support in Sales RFIS, convert quotations to Work Orders, arranging/facilitating electronic signatures, and recording all agreements in the CRM and company archives
- Support to Account Managers on Sales communications
- Prepare and present sales metrics when needed
- Maintain sales forecasting in CRM system together with Account Managers, and maintaining records in both CRM and company archives
- Work with the CRM team on tasks and changes, such as organizing and updating current and new client communications and contacts in CRM system
- Act as the liaison between Finance, Legal, Professional Services, IT and Sales


As a professional, we would like you to have:

- 3+ years of relevant experience in a software sales organization and experience in life sciences. It is a minimum requirement that the candidate has one solid experience or the other, but preferably both (Software Sales + Life Sciences/Clinical Trials)
- An accredited College minimum
- Experience in using tools and tech for lead generation like Sales Navigator, CRM etc.
- Experience working with Excel
- Excellent written and verbal communication skills in English (fluent)
- Knowledge in Clinical Trials, Information Technology, Information Security and/or licenses sales


As a person, we would like you to be:

- Tech-savvy, self-driven, structured, and detail-oriented
- Somebody who is integer, has strong work ethics and a lust for working with people
- A self-motivated team-player who can work individually
- Eager to learn, organized, and a skilled multi-tasker.
- An excellent communicator and professional who can present internally and externally



This role requires someone with a unique profile of being well organized with detailed administration and outgoing with a drive for communicating.



Industry
eClinical, Software, Pharmaceutical, Biotech, Medical Device, Consumer Health

Interested?
If you want to join our awesome team, apply for the job! Do you want to know more? Feel free to reach out to the team member responsible for this role below.