Sales Process Manager

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About the job… 
As a Sales Process Manager, you will be defining, optimizing and managing the global sales process infrastructure and a range of sales operations. Together with the different (sales) clusters, workstreams, regions and markets, you’ll be driving the transition to direct-to-consumer sales. You’ll be developing highly effective sales processes and operations for the global sales organization. Because without an effective sales process, our (local) sales teams won’t reach the true potential.

Key responsibilities…
    Draft, optimize and maintain E2E global sales process flows from a customer point of view
    Closely monitor and optimize every step of the potential customer's sales journey, from initial contact to the closed deal, but also retention and loyalty 
    Provide continuous support to the different clusters, workstreams and markets by providing guidance when it comes down to the sales processes
    Collect and understand different (market) requirements 
    Identifying areas of improvements in the different sales processes and provide appropriate strategies to resolve them
    Developing business presentations for management and other relevant stakeholders

You…
… have experience in developing sales processes and infrastructure for global sales organizations
… have a track record of successfully working with (Salesforce) systems and sales infrastructure implementations at a global scale
… have strong knowledge of sales operations, processes and performance KPIs preferably in a direct-to-consumer environment
… have the ability to constructively support diverse and high-performing teams by supporting them with efficient and effective processes
… think of solutions from a customer point of view based on research, data and testing 
… have excellent organization skills to handle multiple tasks in a fast-paced environment, as well as within short deadlines
… have excellent communication skills to establish and maintain strong working relationships across functional and reporting levels
… last, but not least, are a fun person to work with ;-)

Interested?
To apply or to ask for more details on the position, please contact Head of Sales Operations, Niels Demesmaeker (niels.demesmaeker@volvocars.com and/or Senior Recruiter, Simona Popencu (simona.popencu@volvocars.com)
Please apply via the link provided latest by September 9th, 2022. Applications and CV's will not be accepted via email. In this process, we work with continuous selection.

Location
Gothenburg or Stockholm

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