Sales Support Manager

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
ABB’s Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.
As a Sales Support Manager, you will join our team in Västerås. The job involves implementation for the ELGM organization in Sweden, global processes, best practices and solutions across the Inquiry to Order (ITO) process to meet and exceed external and internal customer’s expectation. In the role you will establish and maintain a continuous improvement culture on Customer Success, by developing a set of continuous improvement competencies, utilizing Lean Six Sigma (L6S) as the methodology, and create transparency to monitor progress.


Your responsibilities
Lead a team of experts that is working on customers and sales engineers input, generate products/systems configurations, direct and indirect quotations.
Define, implement and continuously improve the best Customer Journey for the different Channels/ Segments /Applications to increase operational excellence and external/internal customer satisfaction.
Support sales engineers on leads, contacts, accounts and opportunities management, accounts segmentation, accounts planning, forecasting and overall data quality reported in commercial tools.
Administer commercial policies & contracts.
Ensure the complete and timely administration of products, customers and commercial master data.
Provide training, coaching and facilitation support to individuals and teams so that they are better equipped to drive their improvement efforts.
Live ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.



Your background
A Master´s degree, work experience and strong understanding of end to end sales processes.
Good leadership and change management skills.
Experience in process improvement project management.
Strong customer-focus attitude.
Driven, social and creative personality.
You are committed, curious and can deliver results so that the business reaches its goals and visions.
Your positive attitude and ability to see opportunities instead of obstacles is an important contribution to the business.
Since we work with a broad network both internally and externally, it is crucial to build good working relationships.



More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Recruiting Manager Mats Peterson, +4621-322 921, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Nils-Olof Eriksson, +4621-34 61 07, Unionen: Johan Lundström, +4621-32 03 64, Ledarna: Lenny Larsson, +4621-32 85 47. All other questions can be directed to Talent Partner Anna Nordlund, +46 761 42 01 39.
This role is varied, challenging and rewarding. Apply today and help us change the course of an entire industry. Last day to apply is November 24, 2020.