Sales Support Specialist, Energy Industries

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.


At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


As a Sales Support Specialist for the Service Center in Energy Industries Sweden, you will be responsible to manage incoming inquiries from our internal and external customers. To be successful in this position you need ability to collaborate both internally and externally. With a strong drive, structured approach, and service skills, you make things happen.


Location: Västerås, Sweden
This position reports to
Service Center Manager
Your responsibilities
Be responsible to recommend or decide on strategic discounts and to design Frame Agreement discounts for products aligned with growth strategy.
Provide first class internal and external customer support due to guide the local unit to reach the best solution for the customer.
Support direct sales and channel partner organization to establish appropriate product pricing agreements.
Manage special cases related to customer relationship management including product quality related commercial issues, returns, and other deviations from standard process.
Act as two-way commutation channel on product commercial topics, inform local units and bring feedback for improvements to global team.
Manage the necessary process tools, BOL, SAP, agreement repository, share points etc.

Your background
You have a couple of years of work experience, preferably within sales/sales support.
You are a social person and can naturally build strong relationships to customers.
An agile and proactive approach with demonstrated ability to take ownership of customer issues.
Experience in SAP and working with Excel, and preferably experience in Business Online (BOL)
Fluency in Swedish and English, written and spoken alike, is a must.

More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let's write the future, together.


For further questions, please contact Recruiting Manager, Jonas Eriksson, +46 730 88 02 60, will answer your questions about the position. Union representatives - Swedish Association of Graduate Engineers: Torbjörn Eriksson, +46 702 08 99 50, Union: Tony Johansson, +46 730 66 99 06, Ledarna: Leif Öhrberg, +46 724 64 40 16. All other questions can be directed to Talent Partner, Irma Leijon, +46 724 61 23 14.
We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.


Is this the right role for you? Welcome to apply by the 6th of March, 2024.


We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.