Sales training and Clientelling Manager

As Retail Sales Training and Clientelling Manager at Acne Studios you run, educate and develop our sales team and sales coach department in customer service, sales, and clientelling work. Our sales coach team operates on a global reach and educates and coach all sales associates and store managers in our stores. You will be responsible for improving the business key figures by driving clientelling activities, developing sales tools, secure our stores service and sales level as well development of education programs, improvements and follow up of sales & CRM strategies and KPI’s.

This is a temporary position covering a parental leave, starting March 2019. The position is based at Acne Studios Headquarter in Stockholm.

Primary work tasks and areas of responsibility


• Lead, manage, educate and develop the Retail in--store clientelling activities
• Analyze the store sales- and key figures, support and plan/execute required actions with retail operation team
• Develop strategies in how to drive business and secure sales improvements
• Set and plan the yearly sales training program
• Plan and secure the Retail departments’ clientelling work, set strategies and identify needs and tools for each market
• Motivate and inspire our sales team to improve result and performance
• Deeper analyzis of the clientelling work – both ad hoc analysis of activities and continuous reporting

Key competencies needed


• Minimum 3 years of experience of CRM and clientellig work in a high end Retail store environment
• Sales driven and results oriented with the ability to motivate and inspire others to improved performance
• Analytical mindset, with ability to reach and analyse figures to identify relevant action points and long-term strategies
• 3 years of sales coaching and experience of working with different cultures is meriting
• Ability to work independently and create strong long lasting relations
• Structured and service minded

Apply today! We interview candidates continuously. If we find the right candidate the position may be filled before the last day of application.