Salesforce Administrator

Salesforce Administrator
Poland/Sweden
Volvo Group Digital & IT


You will be part of a team that creates great results through amazing people, strong relationships and a high performance culture. We are using the latest technologies, service platforms hosted in the cloud, COTS & SaaS solutions from top market providers. We strongly promote agile mindset and ways of working, followed by agile methods used in practice.


We are looking for
A certified Salesforce Business Administrator with at least 2 years of experience, that will actively contribute into business solution development based on Salesforce products like: Marketing, Sales or Experience Cloud
A natural born networker that will actively contribute in building Salesforce competency in the company
A self-motivated professional who likes to drive topics taking responsibility



Your typical tasks include
As a Salesforce Administrator you will be responsible for the administration and support of all solutions.
Primary support contact for users who may need assistance with functionality and/or data within the solution.
Responsible for maintenance, configuration, reporting and training.
Interface with business users, stakeholders, and other Salesforce team members to develop future plans and provide enhancement suggestions based on feedback and current system assessment.
Interact with Architects, stakeholders and global teams to ensure that business needs are fulfilled – both related to one-time and run-time deliveries.
You will have great opportunities to influence our way of working and drive continuous improvements together with the teams.
Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups
Handle all basic administrative functions including object creation, workflows, assignment rules and other routine tasks
Build and maintain multiple solutions with the Salesforce Marketing, Sales and Experience Cloud
Install and maintain AppExchange solutions to enrich data and processes
Preform Data Loads to populate and maintain data within the org
Under self-direction, provide technical & functional support for the Salesforce.com org including but not limited to:
System modifications relative to business change and user needs
Troubleshoot and resolution of technical application issues
Provide direct assistance end users or through line of business teams
Support of the transition of data to Salesforce
Data analytics (reporting, dashboards, etc.) in support of business functions
Develop, maintain, and constantly improve a reusable repository of tools, templates, best practices, and methodologies to manage the execution of solutions and initiatives
Participate in Org maintenance and release processes, including Salesforce major releases and org releases
Assess the impact of new requirements on the Salesforce.com org and all upstream and downstream applications, systems, and processes
Share experiences and knowledge to assist in the design of product solutions
Participate in Agile processes and ceremonies



About you - must have:
Salesforce Certified Administrator required
Minimum two years of experience as a Salesforce.com administrator
Additional three years of experience as a Salesforce user is appreciated
Demonstrated ability to meet deadlines, handle simultaneous requests, and manage laterally and upwards
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of Salesforce, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Previous experience working in an agile environment
Performs well in high-pressure, fast paced environment – both independently and as a team member
Experience working in a matrix organization
Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process
Ideal candidate will be highly motivated with a strong sense of urgency
Ability to research and interpret technical documentation such as release manuals and install guides
Advanced understanding of Salesforce roles, profiles, field level security and permission sets
Advanced understanding of CRM Marketing, Sales and Community fundamentals for accounts, contacts and opportunities including custom fields
Creative and analytical thinker with problem-solving skills
Excellent computer skills in a Microsoft Windows environment.
Effective verbal, written communication skills and relationship building skills.
Excellent interpersonal and coaching skills.
Ability to work with various departments and foster teamwork.
Ability to work independently with minimal supervision.
Demonstrate resourcefulness and initiative in dealing with daily assumptions.
Balanced understanding of long-term and short-term perspectives.
For this position we put a high focus on interpersonal skills and attitude. You are passionate about people, customer value and technology. You have a proven record of the ability to make and influence decisions and create strong networks.



Education Required
BS/BA degree, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.


We also offer:
“On the job” opportunity to collaborate with many different stakeholders.
Exciting business solutions you’ll help to shape and design
A challenging environment where 2 days never look the same
A high performing team and a positive atmosphere where mistakes are welcome as part of the learning


About Us
The Volvo Group is based on people and great teamwork. We are a truly global company. We rely on diversity and together we create a workplace that brings the best out of everyone. Here at Volvo, we are driven by the idea that through imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter and more connected. We believe in a sustainable future and with the global transportation industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day.

This position will report to the Chapter Lead Salesforce Platform EU