Salesforce Product specialist Operation platform, Volvo Cars

To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in! 

Together we have a unique opportunity to shape a world-class consumer experience and be part of an exciting journey!

Want to join our exciting journey?
Volvo Cars is on a mission to provide freedom to move in a personal, sustainable and safe way. In a rapidly changing automotive industry, we are pushing boundaries and re-inventing traditional models of car-ownership – creating attractive mobility solutions for tomorrow.
Who we are
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world- class customer care by engaging them with our products, services and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centres across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.
What you will do?
We are looking for an innovative Product specialist Salesforce to guide the development of technical solutions for Customer Care. As a Product specialist you will work with central teams to ensure excellent product delivery of the Salesforce platform to our Customer Care Centres around the world. You should have a wealth of knowledge about Salesforce and similar customer relationship management platforms, be able to analyse market trends, develop growth strategies, recommend improvements, identify opportunities, and increase user satisfaction of the system. Being skilled in customer service and having analytical skills is important to succeed in this role.

Responsibilities include conducting market research and analysing trends, performing product demonstrations to staff and customers, gathering feedback, and offering recommendations to the engineering teams. You may also be tasked with facilitating training sessions, as well as assisting with new market launches.
* Answering all Salesforce product-related questions in a polite manner and addressing queries promptly.
* Collaborating and strategizing with the business and engineering teams.
* Attending workshops and refresher courses in customer relationship management software.
* Planning and assisting with new product releases and events.
* Performing Salesforce demonstrations for customers, staff, and other stakeholders.
* Assisting with the development of Customer Care business plans.
* Identifying new market opportunities and relaying this information to the Process Area Manager and other relevant stakeholders.
* Making helpful product recommendations and suggestions to increase customer satisfaction.


Joining us, you will be part of “Team Global Processes”, a newly established team. The purpose of this team is to provide our stakeholders with efficient processes that are scalable, to support an effortless​ consumer journey. We operate in four clusters where three cover the phases of the customer journey and the fourth cluster Operational platform has the task of cross-functionally guide the development of technical solutions for CRM and CTI systems.

You will work in close collaboration with the partners for services requirements, with Digital for tech development and close to our own Customer Care Centres (Operations). As our portfolio expands and matures and global structures are set up, the requirements for a systematic approach regarding continuous improvements, quality assurance and compliance is growing.

You and your skills:
To be successful in this role you must have a passion for customer relationship management and keep expanding your knowledge in the area. Outstanding product specialists should have a keen eye for spotting market trends, a willingness to inspire clients, and the ability to work both independently and within a team. We also see that you have a positive “can do” attitude and feel comfortable with working in an environment where we sometimes have more questions than answers. You have a service mindset and good understanding of the balance between speed and accuracy in detail. Happy to jump on big and small tasks with a good portion of willingness to solve them independently and/or together with others.
* Extensive experience in Salesforce and similar customer relationship management software.
* Articulate and able to perform demonstrations that engage and inspire.
* Superb verbal and written communication skills. (English)

How to learn more and apply?
If you have any questions regarding the position you are welcome to contact Head of Processes Robert Carli at : robert.carli@volvocars.com and for questions regarding the recruitment process, please contact recruiter Monica Willeborg at: monica.willeborg@volvocars.com
Due to summer holidays, our response time can be longer and we will schedule Interviews earliest from end of August. We welcome your application at the latest August 21st. Please note that applications via email will not be accepted due to GDPR.