Scientific Support Specialist - Cell and Gene Therapy

Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
In this role you will deliver excellent scientific support for our Cell & Gene Therapy customers and other products to our key customers and drive an increase in customer satisfaction. You will support customers as they move from clinical studies to building the infrastructure to produce cell therapies on a commercial scale. Lab experience from cell and gene therapy application area is desired. The role will support the achievement of the regional and local annual sales and profit plans by giving advice, guidance and scientific support on all aspects of the company’s products to both customers and colleagues. The role is an office-based role supporting all of EMEA but some travel may be required.
What you'll do
Respond to application related local and regional customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint.
Advise the appropriate sales staff of the content of application related customer inquiries and feedback, and their outcome.
Meet with agreed service levels, time scales and standard operating procedures.
Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.



Who you are
Education: Life Sciences degree within cell biology or related subject, preferably Phd or equivalent experience
Prior scientific and laboratory experience with solid demonstrable expertise in Cell and Gene Therapy product area
Excellent communication and team-work skills.
Fluent in English, minimum one additional European language (e.g. German, French).
Proficiency in PC computer skills and in Microsoft Office Suite products.
EU work permit.



Desired Characteristics
Experience in working in a cell therapy lab/GMP facility
On top of Cell therapy expertise it is an advantage to have prior scientific and laboratory experience in chromatography, columns, media and/or Biacore and SPR technology.
Experience in building and maintaining customer relationships.
Experience in support role



Selection and interviews will happen continuously and the last application day. For questions please contact hiring manager Joana Gomes, joana.gomes@cytiva.com
Fluent in English, minimum one additional European language