Scientific Support Specialist - Temporary Position

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What you'll do
In this role you will deliver excellent scientific support for our ÄKTA™ products to our customers and drive an increase in customer satisfaction. Lab experience from either chromatography is desired. The role will support the achievement of the regional and local annual sales and profit plans by the provision of advice, guidance and scientific support remotely on all aspects of the Company’s products to both customers and colleagues.
Please notice that this is temporary position during a parental leave.
Essential Responsibilities
Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint. Most support will be given remotely, e.g. via phone or e-mail.
Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback, and their outcome.
Meet with agreed service levels, time scales and standard operating procedures.
On request - deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers.
Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.
Establish and maintain positive and collaborative working relationships with customers and sales staff.
Manage scientific support information database / documentation / paperwork, prioritizing and processing this in an orderly and consistent manner, maintaining accurate, complete and up-to-date information on all technical customer requests of information and feedback.

This is a European role with preferred location: Sweden (Uppsala office). Possible other locations are: UK (Amersham office), Germany (Munich) or Belgium (Diegem office). Home office may be considered depending on situation. The position requires some travel but most tasks can be performed from office/home office.
Who you are
​Education: Life Sciences degree, preferably PhD or equivalent experience.
Fluent in English, additional European language skills such as Swedish, French, German, Italian or Spanish is beneficial.
Prior scientific and laboratory experience with solid demonstrable expertise in chromatography, columns, media.
Excellent communication and team-work skills.
Proficiency in PC computer skills and in Microsoft Office Suite products.
Willingness to travel.
EU work permit.
Experience of giving scientific presentations and experience in building and maintaining customer relationships is highly desirable.

Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Our business is growing quickly and we hire across the board. Interview and selection will happen continuously and an opening can be filled before last day of application, January 15th..For questions about the role, please contact hiring manager Anneli Karlsson, anneli.karlsson@cytiva.com.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.