SCM Customer Experience Partner

Opportunity
Are you passionate about delivering exceptional service and be a part of a committed team in a high-pace international environment? Are you looking to work for a global company that encourages growth, cares about the environment, supports diversity & drives inclusion? Then this job is the perfect opportunity for you!
In Maersk, we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We offer
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment.
Maersk employees represent an expansive cross-section of modern professionals.
Our employees include Engineers, Geologists, Logistics-, IT-, Legal and HR specialists, Maritime Officers, Seafarers and administrative staff, to name just some.
At Maersk, we make it our business to make sure that people with the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers.
Key Responsibilities:
Understand the customers supply chain business requirements and the end-to-end solutions which Maersk have committed to.
Proactively identify exceptions, mostly system related between Maersk and the customer.
Taking ownership of the process and resolve issues according to guidelines provided.
Communicate professionally with our stakeholders
Build long term relationships both internally and externally.
Drive and present KPIs and other initiatives to internal stakeholders
Support the overall team where applicable by providing ideas for process improvements.

What we are looking for:
1-2 years of functional experience in the Transportation Industry
Customer Service experience and/or direct call handling experience with focus on process and root cause analysis.
Excellent communication and interpersonal skills.
Ability to multi-task and display sense of urgency.
Excellent organization and problem-solving skills.
Conflict resolution and negotiation skills.
Ability to be a team player.
High proficiency in Microsoft Office Suite Applications such as excel, as this will be required to have on the daily job.
Have an interest in system integrations