SCM Customer Experience Partner to MAERSK

About Bravura:

Bravura är ett bemannings- och rekryteringsföretag för organisationer som vill hitta Next Gen Professionals. Hos oss finns massor av jobbmöjligheter, framförallt för dig i början av karriären med 0-8 års erfarenhet. Via oss kan du jobba som konsult eller bli rekryterad. Hitta ditt drömjobb - vi hjälper dig att lyckas!

About the job:

This service is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by Maersk.

About the company:

Maersk is the largest global player in sea freight with operations in 130 countries with 93,000 employees. Annually, they move 12 million containers worldwide in all industries such as retail, automotive, chemicals and lifestyle & fashion. They provide logistics solutions in terms of warehousing, distribution, and loading, furthermore they offer freights by air, sea, road and rail to their customers. The Swedish office is located in central Gothenburg, where you belong to the Customer Experience department, which consists of 60 employees and 7 teams, of which you are part of one of them. Maersk’s corporate culture is characterized by a multicultural and changing environment where you get space for your perspectives and ideas.


Tasks and responsibilities:

In your role as SCM Customer Experience Partner, you focus on the EDI connections with Key Accounts. This means that you are responsible for proactively identify exceptions and adjusting incorrect orders and error messages that enter automatically into the system. In addition, you make sure to arrange the right route course for customers, to meet the customers' demands on the supply chain and the comprehensive solutions that Maersk has committed to. You take ownership of the process and resolve issues according to guidelines provided. Daily you work in Microsoft Office Suite Applications such as Excel. Furthermore, you support the overall team where applicable by providing ideas for process improvements. Thereto, you collaborate with different parties, such as stakeholders and customers to build long term relationships bot internally and externally.

Education, Experience and Personal characteristics:

• Post-secondary education, merit in logistics
• Fluent in English in both speech and writing, good knowledge of Swedish is meritous
• High proficiency in Microsoft Office Suite Applications such as Excel
• Work experience in the Transportation Industry
• Work experience of Customer Service

As a person, you are attentive and accommodating. You have a great interest in helping others, always put the customer in focus and make an effort to deliver solutions. You appreciate creating good contact with customers and solving problems that contribute to satisfied customers. Furthermore, you are motivated by acting as a problem-solver and strive to help your customers in a solution-oriented way. In addition, you take great ownership of your responsibilities, the execution of these and ensure that all are completed in time. You are good at planning, structuring, and prioritizing the right things. Furthermore, you are careful to keep time frames and work until the results are achieved. Finally, you enjoy working in a changing environment and are easy to adapt to new situations. You are flexible in your way of working end enjoy varying tasks.

Other information:

Start: Upon agreement
Location: Gothenburg
Salary: Upon agreement


Having questions about Bravura's recruitment process? You can find answers to the most common questions by clicking the link: här

Are you curious about how our recruitment process is structured? You can find more information here: https://www.bravura.se/din-karriar .

If you have questions about the service or about your registration, you are welcome to contact our candidate support on our chat, info@bravura.se or 08-400 240 50 and we will help you. Specify what position and company you are applying for.

We recommend that you submit your application immediately as we make an ongoing selection. Welcome with your application!

Keywords: forwarding, logistics, coordinator, customer contact, service, international, global, deliveries, air freight, trucking, shipping, planning, English, full time